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I'm in Ontario Canada, it's -19 and my car won't start. You…

Customer Question
I'm in Ontario Canada...

I'm in Ontario Canada, it's -19 and my car won't start. You can hear it trying when I turn the keys, and it's started on colder days so I don't know what's going on.

Mechanic's Assistant: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?

The alternator was replaced last week. The steering wheel and key are fine

Mechanic's Assistant: What is the make/model/year of your car?

Hyundai santa fe

Mechanic's Assistant: What year is your Santa Fe?

06 I believe.

Mechanic's Assistant: Are you fixing your Santa Fe yourself? What have you tried so far?

I have tried putting gaslight antifreeze in the tank. Currently trying to get it going myself

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

A mechanic does the othwr stuff, the bigger stuff.

Submitted: 6 months ago.Category: UK Car
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Customer reply replied 6 months ago
Hello?
Answered in 1 hour by:
1/6/2018
UK Auto Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago
Mechanic01
Mechanic01, ASE Certified Technician
Category: UK Car
Satisfied Customers: 3,337
Experience: Owner at Baltic investments
Verified

Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

Have you checked the battery voltage yet when cranking ?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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