How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Merc320 Your Own Question
Merc320
Merc320, UK Car Mechanic
Category: UK Car
Satisfied Customers: 358
Experience:  City & guilds pt 1 & 2
22484842
Type Your UK Car Question Here...
Merc320 is online now
A new question is answered every 9 seconds

My smax is showing an engine malfunction and cutting out -

Customer Question

my smax is showing an engine malfunction and cutting out - happenened twice in last 2 days
JA: How many miles are on the car? Is it an automatic or a manual transmission?
Customer: 2011 manual 80k miles
JA: What is the model of your '11 Ford?
Customer: S-MAX Titanium 1.6 TDCi (Start/Stop) 5dr
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: nothing as yet
JA: Anything else you want the mechanic to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: UK Car
Expert:  Merc320 replied 11 months ago.

Hi my name is ***** ***** am here to assist you.

Have you got a code reader or can you get codes read to assist in what the

problem might be.

Please keep me informed.

Customer: replied 11 months ago.
I don’t have a code reader. The car lost power yesterday and today (I didn’t see the error) once my wife waited a couple of mins she was able to restart and continue her journey. The error said engine malfunction I’m told.
Expert:  Merc320 replied 11 months ago.

Please get the codes read to find out what is going on before it causes damage.

Customer: replied 11 months ago.
Affirmative
Expert:  Merc320 replied 11 months ago.

Please keep me informed