UK Car

UK car repair questions? Ask a mechanic for answers ASAP

Ask an Expert,
Get an Answer ASAP!

The keyless entry on my 2013 Mazda 6 has stopped working.

Customer Question
The keyless entry on...

The keyless entry on my 2013 Mazda 6 has stopped working. Today I took it to a Mazda garage along with an additional problem that the satnav had stopped working to. They suggested that I needed a new SD card for the satnav. They quoted me for this and said I would think about it. Funnily enough when I got back into the car the satnav was working. Likewise they suggested the batteries in the key fob needed changing. This I have done but no difference the keyless entry still does not work. All this after I have paid for a diagnostic check. I work with electronics quite a bit and generally the first step is to kill the power and then reboot but not sure if I will lose a little t of other bits if I do so

Mechanic's Assistant: Have you changed a battery before?

Yes

Mechanic's Assistant: Are you fixing your Mazda2 yourself? What have you tried so far?

Yes if I can. I have changed the batteries in both key fobs nothing else apart from taking it to the garage this morning

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I don't think so

Submitted: 9 months ago.Category: UK Car
Show More
Show Less
Ask Your Own UK Car Question
Answered in 51 minutes by:
9/15/2017
UK Auto Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 9 months ago
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: UK Car
Satisfied Customers: 5,492
Experience: Owner at Carolina Auto Service & Sales , 20 years Experience in Foreign & Domestic Vehicles
Verified

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

Ask Your Own UK Car Question
UK Auto Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 9 months ago

Hey how are you

Is the central locks still working using the inside bottoms ?

did you check all fuses ?

dealer should have provided you with fault codes ,what were they ?

how did they determine you need the SD Card ?

lets start here

Please let me know

Thank You

Chad Farhat

ASE Certified Technician

Ask Your Own UK Car Question
Customer reply replied 9 months ago
I'm fine thank you,hope you are good too.The central locking still works using the buttons on the key. The car even recognises the key as when you depress the clutch and press the stop start button the car starts. This is when the key is in your pocket/ handbagI haven't checked the fuses but nothing else is not working. Everything else seems fine, however I will checkI am not aware of any fault codes, certainly not been told of any by the dealerThe idea to replace the SD card was just a guess, a suggestion at best. When they quoted me £400 for a new one I suggested you could get at least three satnav for that price!
UK Auto Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 9 months ago

I agree with you , this guessed at it

check and let me know and if you get it scanned post the fault back here for me and i can pull up pin point troubleshoot and we can be sure

Try this master reset also in case was a glitch

Master reset Procedure

1- Disconnect Battery Cables ( Negative & Positive Cables )you can use any electrical wire as an extension if battery cables don't reach .

2- Hold cables Together for 60 secs ,then let go

3- Wait 30 minutes

4- Make sure all doors are closed

5- Reconnect battery Cables

6- Lock & unlock the vehicles using the key from driver door side (if you have a key fob with no blade key, just lock & unlock using the key fob buttons)

7- Enter the vehicle and attempt to start

You are very welcome :)

Please Read Below How to Get Back in touch with Me

Please Take a Second and Click the Stars at the Top of Your Screen To Rate Me , So I May Receive my Credit , A 5 Stars Rating is Much Appreciatted

Follow Up Questions are Included in The Price of Your Question ,So Feel Free To Ask Me.

Please Keep in Mind that when you Rate Me , it Does Not End our Conversation.

You Can Always Come Back to this Conversation and Ask Me any Follow up Question you May have on this Issue

(You can Copy this Link Page & Paste it in your Browser when Ready and it will Open up our Conversation Again)

or there should be a Tab on your Screen to Add me As Your Favorite Expert

I'm Online Daily from 7 Am Till Late Eastern Time Zone

Thank You
Chad Farhat
ASE Certified Technician

Ask Your Own UK Car Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an uk auto mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Chad Farhat Your Own Question
Chad Farhat
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: UK Car
Satisfied Customers: 5,492
5,492 Satisfied Customers
Experience: Owner at Carolina Auto Service & Sales , 20 years Experience in Foreign & Domestic Vehicles

Chad Farhat is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Marty

Marty

European Car Expert

416 satisfied customers

ASE & Bosch Certified Master Tech. Over 30 years experience.

Greg

Greg

Shop Owner

1,323 satisfied customers

17 years Shop Owner /Technician. 27 years experience,

Richard

Richard

UK Car Mechanic

615 satisfied customers

12 years as a technician at a Ford and Jaguar dealer Ford and Jaguar factory certified

Matt

Matt

Mechanical Engineer

4,638 satisfied customers

BEng hons Mech engineering, in auto industry 22 years

Trevor

Trevor

UK Car Mechanic

853 satisfied customers

NVQ 3, Modern Apprenticeship, MOT Tester, 15+ years experience diagnostic technician

Rob

Rob

UK Car Mechanic

823 satisfied customers

city and guilds level 1 2and 3. mot tester , 28 years experience set up training college in afghanistan

martin jones

martin jones

UK Car Mechanic

640 satisfied customers

25 years as a mechanic and mot tester, owned own business for 10 years city and guilds trained

< Previous | Next >

Related UK Car Questions
I need a radio unlock code for an HU605?
Hi, I need a radio unlock code for an HU605? JA: Okay, I'll connect you to the mechanic to go over that information regarding your Volvo. Before I do, is there anything else you want him to know? Cust… read more
enesd
enesd
Volvo Expert Mechanic
Vocational, Technical or Trade Scho
17 satisfied customers
I've got a Chev Aveo with no injector pulse. There is spark
Second opinion] Hi, I've got a Chev Aveo with no injector pulse. There is spark and the injectors have 12V supply, but no earth pulse. CAM and CRANK sensors both pulse and timing seems to be fine.… read more
Greg
Greg
Shop Owner
Vocational, Technical or Trade Scho
1,323 satisfied customers
This is a fab website. So my other half has bought a Y plate
Hey! This is a fab website. So my other half has bought a Y plate Volvo C70. It's come up with an imobiliser connection issue. It's been standing for 6 years, when it parked up there was nothing wrong… read more
enesd
enesd
Volvo Expert Mechanic
Vocational, Technical or Trade Scho
17 satisfied customers
I have a B200 turbo automatic with 143,000 km. The front
Hello, I have a B200 turbo automatic with 143,000 km. The front suspension seems too low because I scrape my chassis on relatively low road bumps. Searching the internet I came across a "code 484 chas… read more
Kevin
Kevin
workshop foreman /master tech/mot tester
1 satisfied customers
Lexus 2006 RX 400h the VSC and Check Hybrid battery lights
Hi..Lexus 2006 RX 400h the VSC and Check Hybrid battery lights flashing up but car is working fine can l clear these signs?… read more
Chad Farhat
Chad Farhat
ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
5,492 satisfied customers
Chevrolet Aveo 2012 only cranking and not starting. I need
Hi, Chevrolet Aveo 2012 only cranking and not starting. I need advice. … read more
Chad Farhat
Chad Farhat
ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
5,492 satisfied customers
The tailgate will not open auromatically. It unlatches when
The tailgate will not open auromatically. It unlatches when I press the key … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
My c4 will not start it click over but won't start. 2 days
My c4 will not start it click over but won't start … read more
Michael Partington
Michael Partington
Auto Electrician
High School or GED
603 satisfied customers
My Jaguar S-type 2,7 D is standing and the service thought
My Jaguar S-type 2,7 D is standing and the service thought the starter would be out of order. He has replaced the starter by a new one but starting is even not possible. He attached the new starter di… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
I need to switch off the DRL system. I have a GMC Savana and
Second opinion] I need to switch off the DRL system. I have a GMC Savana and imported it from USA to NL. In NL it is not allowed to have orange lights on your vehicle except it are flashing lights. Th… read more
Greg
Greg
Shop Owner
Vocational, Technical or Trade Scho
1,323 satisfied customers
When in gear and driving I I accelerate, something is
When in gear and driving I I accelerate, something is slipping. Clutch or transmission? … read more
Kevin
Kevin
workshop foreman /master tech/mot tester
1 satisfied customers
VW Golf 2001 1.4 1J how many bolts hold the inlet manifold
VW Golf 2001 1.4 1J how many bolts hold the inlet manifold on … read more
Michael Partington
Michael Partington
Auto Electrician
High School or GED
603 satisfied customers
4 cylinder misfire. 163.500 steady misfire I changed the
163.500 steady misfire I changed the spark plugs, spark plug wires, coil, fuel pump, fuel filter, cam shaft sensor, map sensor, sad fuel injection … read more
Kevin
Kevin
workshop foreman /master tech/mot tester
1 satisfied customers
Rough idle and ck engine light only when motor hot. Hunting
rough idle and ck engine light only when motor hot … read more
Gary
Gary
Senior Technician
Vocational, Technical or Trade School
92 satisfied customers
My lexus is bouncing around all over the place front right
my lexus is bouncing around all over the place front right side is higher than left: i have taken sensor off front right but seems to be working ok … read more
eric remington
eric remington
FORMER SHOP OWNER/TECHNICIAN/INSPECTOR
associates degree
697 satisfied customers
2002 SLK250 has imobilised itself after car battery and
2002 SLK250 has imobilised itself after car battery and keyfob batteries went flat for a long time while the car was not in use. Replaced Car battery but remote door locking does not work and ignition… read more
enesd
enesd
Volvo Expert Mechanic
Vocational, Technical or Trade Scho
17 satisfied customers
Changed battery now no power to switch or windows. 09 mini
changed battery now no power to switch or windows JA: Is the power loss consistent, or does it fluctuate? Customer: yes JA: What is the make/model/year of your car? Customer: 09 mini cooper push butto… read more
Ross
Ross
Automotive Technician/Conaultant
Vocational, Technical or Trade Scho
470 satisfied customers
Ford Mondeo 59 reg error code P0087 no fuel pressue. 67000
Ford Mondeo 59 reg error code P0087 no fuel pressue … read more
Michael Partington
Michael Partington
Auto Electrician
High School or GED
603 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x