How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pedro Goncalves Your Own Question
Pedro Goncalves
Pedro Goncalves,
Category: UK Car
Satisfied Customers: 13
Experience:  Licensed Master/Hybrid Technician at Mendes Motors
Type Your UK Car Question Here...
Pedro Goncalves is online now
A new question is answered every 9 seconds

I am in the military stationed in Italy, I have a 2011

Customer Question

JA: Hello. How can we help?
Customer: I am in the military stationed in Italy
JA: What is the model/year of your Dodge?
Customer: I have a 2011 citadel. Having issues with starting the car. Changed the battery and still have issues
JA: Have you changed a battery before?
Customer: Today the remote key lock does not work
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: The car is dead
JA: Anything else you want the mechanic to know before I connect you?
Customer: My key is stuck in the ignition
Submitted: 10 months ago.
Category: UK Car
Customer: replied 10 months ago.
Hello? Do you have an answer?
Expert:  Pedro Goncalves replied 10 months ago.
It seems that you have something draining your battery. To remove the key in certain cars, they require power because they have a powered lock to hold the key in place. Please, try putting booster cables from a running car and let them there and try and remove the keys. Also while the cables are still connected try starting the vehicle and see how it turns. This will help you understand the problem. When you remove the cables and after a day or two you start having problems again then I would definitely say you have something draining the power from your battery, this from the information you provided. I hope I was helpful. Thank you.