UK Car

UK Car Repair Questions? Ask a Mechanic for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

UK Car

I own a 2011 W218 CLS 63 with 30k miles. Last week I noticed

Customer Question
that there was a difference...
I own a 2011 W218 CLS 63 with 30k miles. Last week I noticed that there was a difference between the ride height of the rear two wheels, which are controlled by the airmatic suspension system.
The driver’s side was sitting lower than the passenger side by about 2in, although there was no warning on the dash. This persisted for several days and I decided to call Mobilo who had the car transported to my local dealer. The dealer did the diagnosis and replaced the control valve which they said was faulty. I took the car home, walked around the car and noticed that the passenger side was now low – in fact I couldn’t even get a finger between the wheel and the arch. I called the dealer first thing the next morning and took the car in again. They called me in the afternoon and informed me that there was ‘water’ in the airmatic system and most of the components including the pump and the control valve (already replaced earlier) would need to be replaced at significant cost.
The car has been driven normally and has not been through water that is any deeper than your average puddle.
I have a one year extended warranty through Inchcape and they have declined to cover me due to the mention of ‘water’ and the dealer is now trying to get MB to make a contribution, although this seems unlikely given the age of the car.
I’m not convinced that the dealer really knows what the problem is and is clutching at straws. The easiest way out for them is just to make the customer pay more money – even though it appears there is no guarantee what they are proposing will work. They have said that their chief technician will look into it again on Monday.
I had a hunt on the internet and have not been able to find any similar problems reported with water in airmatic systems – moreover I believe that there is a filter on the airmatic breather tube (which is set higher up) to specifically prevent the ingress of dirt/moisture.
Submitted: 1 year ago.Category: UK Car
Show More
Show Less
Ask Your Own UK Car Question
Answered in 8 hours by:
4/17/2016
UK Auto Mechanic: Eric, Automotive Repair Shop Manager replied 1 year ago
Eric
Eric, Automotive Repair Shop Manager
Category: UK Car
Satisfied Customers: 32,802
Experience: Automotive Repair Shop Manager, Technician/JA Mentor
Verified
HI,I am sorry that you have not been helped yet. I just came online and saw your question Ok, first, I will need the last 8 of the vin number so I can pull schematics as well as check for any service bulletins that may address the issue.Also, have you gone to the dealer yet and asked to be shown the evidence of water in the components? If not, this really should be done so that you know the validity of the claim.
Ask Your Own UK Car Question
Customer reply replied 1 year ago
Hi Eric
The last 8 digits of the VIN are:2A012257. The vehicle was originally taken to my local MB main dealer at the beginning of the week and after 'diagnosis' they replaced the valve unit (MA2123200858). However literally half an hour after collecting the car and taking it home I noticed that the passenger rear had now dropped i.e. the problem had moved to the opposite side.
Their chief technician is now due to have a look at the car on Monday, but the service manager has told me that due to 'water' the pump and the already replaced item will likely need to be replaced. Once my warranty company heard the word 'water' they have declined to provide cover for this fault. I have trawled the internet for moisture/water in the airmatic system and can find no mention. The dealer has not provided evidence of the water. However I intend to go to the dealership tomorrow to discuss further. Having had both a W220 & W221 I know that airmatic can cause problems, but this is a new one on me particularly at 30k miles! I know that the rear ride height can be adjusted using Star, so not clear what the dealer has tried so far. I was just surprised to have the car returned and the fault has moved! Now this excuse about water - how on earth can this get into the system - the dealer even said he has seen this problem before on other cars with airmatic! I'm sure you are aware that the CLS63 only has airmatic suspension on the rear wheels.
Customer reply replied 1 year ago
The dealer hasn't given me any error codes although I know that there are sensors which are prone to moisture (but this is external to the airmatic pipework). One of the level sensor mechanisms was replaced several months ago and they have checked and lubricated the others - so no reason to believe that this is the cause. I have also asked them to check the airmatic filter on Monday, but this wouldn't explain why the problem has moved. The service manager also implied that the operation of the pump i.e. heating/cooling has created 'water'....but this in my opinion would be a design flaw.
Ask Eric Your Own Question
Eric
Eric
Eric, Automotive Repair Shop Manager
Category: UK Car
Satisfied Customers: 32,802
32,802 Satisfied Customers
Experience: Automotive Repair Shop Manager, Technician/JA Mentor

Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Marty

Marty

European Car Expert

407 satisfied customers

ASE & Bosch Certified Master Tech. Over 30 years experience.

Greg

Greg

Shop Owner

1,309 satisfied customers

17 years Shop Owner /Technician. 27 years experience,

Richard

Richard

UK Car Mechanic

611 satisfied customers

12 years as a technician at a Ford and Jaguar dealer Ford and Jaguar factory certified

Matt

Matt

Mechanical Engineer

4,607 satisfied customers

BEng hons Mech engineering, in auto industry 22 years

Trevor

Trevor

UK Car Mechanic

853 satisfied customers

NVQ 3, Modern Apprenticeship, MOT Tester, 15+ years experience diagnostic technician

Rob

Rob

UK Car Mechanic

823 satisfied customers

city and guilds level 1 2and 3. mot tester , 28 years experience set up training college in afghanistan

martin jones

martin jones

UK Car Mechanic

640 satisfied customers

25 years as a mechanic and mot tester, owned own business for 10 years city and guilds trained

< Previous | Next >

Related UK Car Questions
2006 Ford Transit Connect, the heater airflow control is
2006 Ford Transit Connect, the heater airflow control is jammed, can this be released simply? Do I need a tin opener to get to it? Regards Bran … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
I am having starting problems with my 07 plate E320 D, it
Hi, I am having starting problems with my 07 plate E320 D, it takes about 3 or 4 heaters before it starts on relaly cold days, about 2 to 3 for mildly cold days, once started no probs, got it checked,… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
I see a spanner comes on when I start d car and dis
I see a spanner comes on when I start d car and dis disappears within seconds … read more
Greg
Greg
Shop Owner
Vocational, Technical or Trade Scho
1,309 satisfied customers
I am looking to change the battery on my Nissan prinastar.
I am looking to change the battery on my Nissan prinastar … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
03 Ranger 4.0 4x4. need full vaccume schematic. grey vac
Thank you. 03 Ranger 4.0 4x4 . need full vaccume schematic. grey vac line coming up on heater box sucking air … read more
Cesar Jimenez
Cesar Jimenez
Vocational, Technical or Trade School
3 satisfied customers
My 2003 transit van heater is not working.engine gets up to
My 2003 transit van heater is not working.engine gets up to heat and fan works on 3 settings but no heat coming from heater … read more
sprinkles08
sprinkles08
Technician
High School or GED
11 satisfied customers
Bonjour, je rencontre un soucis avec mes 2 clés de mercedes
Bonjour, je rencontre un soucis avec mes 2 clés de mercedes elle ne commande plus le démarrage de mon véhicule. aucun voyant ne s'allume quant j'actionne la clé. … read more
sprinkles08
sprinkles08
Technician
High School or GED
11 satisfied customers
I have a 2007 base model mini.the yellow check engine light
I have a 2007 base model mini.the yellow check engine light is on. its running very rough. code says #2 cylinder miss. I changed the plugs and found dark fluid around base of plugs on #2 cylinder and … read more
Marty
Marty
European Car Expert
Associate Degree
407 satisfied customers
My car won't start on the code I was gaven. Some are and we
Some are and we have clean them up and still no good … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
I have an issue with my 2011 Land Rover LR2 I recently gave
Hi, I have an issue with my 2011 Land Rover LR2 I recently gave a jump start to another car during that process I mixed the terminals It didnot cause any spark and the engine was running, after 2 mins… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Iv had a 1998 to 2001 impreza bottom end put together with
Hi iv had a 1998 to 2001 impreza bottom end put together with my 1996 heads and running gear it turn over but will not start any ideas.… read more
Greg
Greg
Shop Owner
Vocational, Technical or Trade Scho
1,309 satisfied customers
When you remove the ignition key after driving where the
When you remove the ignition key after driving where the speed sensor locks the doors above 3mph the door cannot be unlocked using the inner handle you have to press the release button just above the … read more
Gary
Gary
Senior Technician
Vocational, Technical or Trade School
45 satisfied customers
Eml comes on now and then. 3.2 v6 roadster 2003. I think it
eml comes on now and then JA: What is the model/year of your Chrysler? Customer: 3.2 v6 roadster 2003 JA: Are you fixing your Roadster yourself? What have you tried so far? Customer: I think it could … read more
Chris (aka - Moose)
Chris (aka - Moose)
Vocational, Technical or Trade Scho
108 satisfied customers
I have mk7 transit that when I accelerate quickly keeps
I have mk7 transit that when I accelerate quickly keeps going into limp mode especially in 1+2 gear I have done an engine service and also fitted a new egr valve No difference Van runs perfect other w… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Glow plugs not working but tested fine off the battrey, new
glow plugs not working but tested fine off the battrey … read more
Kevin
Kevin
workshop foreman /master tech/mot tester
0 satisfied customers
I have a saab 9-3 1.8t approx 100K on the clock and has been
Hi, i have a saab 9-3 1.8t approx 100K on the clock and has been serviced and now its cutting out for no reason. … read more
Matt
Matt
Mechanical Engineer
Bachelor's Degree
4,607 satisfied customers
My vw Caravelle increases its idling when I apply the
My vw Caravelle increases its idling when I apply the brakes … read more
Chad Farhat
Chad Farhat
Owner
Associate Degree
4,012 satisfied customers
What is gearbox oil type and quantity for citroen relay 2.2
what is gearbox oil type and quantity for citroen relay 2.2 litre van … read more
Kevin
Kevin
workshop foreman /master tech/mot tester
0 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x