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sprinkles08, ASE Certified Technician
Category: UK Car
Satisfied Customers: 22830
Experience:  ASE Master and Advanced level certified. Factory trained with 15 years dealership experience
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From Italy I have problem with OEM Navigation Kenwood system

Customer Question

Hi Kevin I'm Alex from Italy I have problem with OEM Navigation Kenwood system after disconnect the battery with the message No DVD please insert DVD map I'try to insert, diconnect, re-connected and push the reset button but nothing ..
What do you think ?
Sorry - Legacy 2010 BM/BR
Submitted: 1 year ago.
Category: UK Car
Expert:  sprinkles08 replied 1 year ago.

Hello and welcome to JustAnswer!

Since the problem happened after a battery disconnect the motor will most likely be an internal failure in the radio/navigation unit. Radios are very sensitive to voltage and it isn't uncommon for one to fail after a jump start, battery disconnect, reconnect, etc. The problem is either a physically damaged or missing disc or an internal failure in the radio.

Has the disc been checked for physical damage?

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