How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, UK Car Mechanic
Category: UK Car
Satisfied Customers: 15511
Experience:  12 years as a technician at a Ford and Jaguar dealer Ford and Jaguar factory certified
Type Your UK Car Question Here...
Richard is online now
A new question is answered every 9 seconds

XF S PORTFOLIO: I own a xfs portfolio 2011 with 50,000 on the

Customer Question

I own a xfs portfolio 2011 with 50,000 on the clock. I was driving down a bypass on Thursday and sudden,y the car lost Power and started juddering until it actually shut down completely and wouldn't even turn over. Gearbox fault message appeared. I rushed off to a festival and now have to face this when I return today. Really worried it's something serious. It's just had a full service only a week ago also
Submitted: 1 year ago.
Category: UK Car
Expert:  Richard replied 1 year ago.
Hello and welcome to
Sounds like we may have an electrical failure with one of the control modules. It also can be a battery or charging system problem. First we need to see what is not powering up when you turn the ignition ON. Then we need to test and charge the battery. Disconnect will then need to get the vehicle scanned for the stored fault codes just in case there is a control module not communicating like the shifter module. Let me know.