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Ford zetec: Wayne,Can you help me? I have a steering

Customer Question
Hello Wayne, Can you help me...
Hello Wayne,
Can you help me? I have a steering column problem on my ford fiesta zetec 2010 plate. I have only done 29000 as I work from home. My car is in excellent condition. Do you know the technical bulletin number that was issued in October 2010 detailing this known problem.
kind regards
Colleen Jones
Submitted: 2 years ago.Category: UK Car
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Customer reply replied 2 years ago
All I need to know is the technical bulletin number. There is one but I never wrote the number down and I cant seem to find the information on the wed. This is the only question I need answering.Thanks
Colleen
Answered in 1 hour by:
7/3/2015
UK Auto Mechanic: Billy, Trainer/Master tech. replied 2 years ago
Billy
Billy, Trainer/Master tech.
Category: UK Car
Satisfied Customers: 3,498
Experience: Trainer - master tech., SAE member
Verified
Hello Colleen and Welcome! I'm Billy and i will assist you with your inquiry. Feel free to ask if any further info is needed.
There are many technical service bulletins on this car. Can you please describe your problem, and i will sure find the assigned bulletin.
Regards,
Billy
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Customer reply replied 2 years ago
Hello,I replied to this mail on Friday. Everytime I turn my car right it clunks and bangs at the steering column. The garage where I had my MOT and service said its definatley the steering column or knuckle. Fords want me to pay to have a diagnostic although I have already told them what the problem is. The bulletin was issued around |October 2010 for the steering column. I would like a copy of that bulletin.
Thanks
Colleen
UK Auto Mechanic: Billy, Trainer/Master tech. replied 2 years ago
Hello Colleen,
Here is the bulletin:
Bulletin
Noise, vibration and harshness
Steering
Affected vehicles
All models, →08/11.
Problem
Knocking noise from steering column when steering wheel turned.
Cause
Dry contact surfaces on the steering column lower shaft sliding joint.
Remedy
Parts
Description Part number Quantity
Aerosol grease 1 321 554 or 1 525 807 1
Pinch bolt Refer to manufacturer 1
NOTE: DO NOT exceed 60 mm of travel when sliding steering column lower shaft in and out.
Mark alignment of steering column lower shaft to steering rack.
Detach steering column lower shaft from steering rack.
Apply grease to steering column lower shaft at sliding joint.
Slide steering column lower shaft in and out 10 times.
Refit steering column lower shaft. Fit new steering column pinch bolt. Tightening torque: 34 Nm.
Kindly get back to me if further assistance is needed.
Regards,
Billy
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Billy
Billy, Trainer/Master tech.
Category: UK Car
Satisfied Customers: 3,498
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