UK Appliance

UK appliance repair questions? Ask a technician for answers ASAP

Connect one-on-one with {0} who will answer your question

My defy 7kg machine start washing and then stop on 1.15 on…

Customer Question

Hi my defy 7kg...

Hi my defy 7kg machine start washing and then stop on 1.15 on the display

Contractor's Assistant: How old is your washer? Have you checked if the drain hose is clogged?

All clear and clean

Contractor's Assistant: How long has this been going on with your washer? What have you tried so far?

Its about 5 years old

Contractor's Assistant: Is there anything else the Appliance Expert should know before I connect you? Rest assured that they'll be able to help you.

Cleaned the water filters and washed out and drsin the drum and sieve at the drain

Submitted: 1 year ago.Category: UK Appliance

Show Less

Ask Your Own UK Appliance Question

Answered in 13 minutes by:

2/12/2022

UK Appliance Technician: James, Home Appliance Technician replied 1 year ago

James, Home Appliance Technician

Category: UK Appliance

Satisfied Customers: 15,478

Experience: Expert at Just Answer

Verified

Hello and welcome to JustAnswer! This is James, I'm an appliance repair technician with over 10 years of experience, and I'll be assisting you today Sorry to hear your phone is having issues, please stand by while I find the answer for you, this is not an immediate service however I will try and respond as soon as possible.

What is the model number of your appliance, and how old is it?

Customer reply replied 1 year ago

its about 6 years old
cant see the number know its DAW.something
its a 7kg eco bubbleits full of water now
trying to spin it now to get the clothes and water out then i can see in the back what the DAW number isit started yesterday
start washing and then stop on 1.15
I pause and start it and it go again
when its spinning thete is a banging sound on the higher speed for a second and then the sound go awaytoday i cant get it to go past 1.15

Customer reply replied 1 year ago

model number: WW70J42631W/FA

UK Appliance Technician: James, Home Appliance Technician replied 1 year ago

Thank you for the model number, the banging sounds suggests the drum is going out of balance

Typically we see this where the appliance is not level so check the feet and adjust as required, where this is not the cause then check the shocks as one (or more) has failed to support the drum under load so when the drum rotates its not being held in place and stopping the wash mid program.

It was a pleasure to assist you today. I hope the above answers the question. If you have any follow up questions then please let me know.

Was this answer helpful?

Yes

How JustAnswer works

Describe your issueThe assistant will guide you

Chat 1:1 with an uk appliance technicianLicensed Experts are available 24/7

100% satisfaction guaranteeGet all the answers you need

Related UK Appliance Questions

How so I reset my defy steamcure 7kg wash and dry machine,

Hi how so I reset my defy steamcure 7kg wash and dry machine … read more

ElectronicsPete

225 satisfied customers

Defy troubleshooting. I have a defy washing machine DAW384

defy troubleshooting. Hi there, I have a defy washing machine DAW384 front loader. … read more

ElectronicsPete

225 satisfied customers

I own a Defy SteamCure front load washing machine. It is

Hi there, I own a Defy SteamCure front load washing machine. It is making strange sounds before the spin cycle and the icon with the tap is on bottom left on the digital display. Today it also didn't … read more

James

Home Appliance Technician

Bachelor of Science Honours

15,478 satisfied customers

Its blocked, wont empty water. Defy economy efficient A+,

Defy economy efficient A+ , about 5 or 6 years old I think … read more

canuck the pro

16,352 satisfied customers

I have a Beco WME7267W washing machine. It has laundry

I have a Beco WME7267W washing machine. It has laundry locked in the drum with water in it . It seems to be caught in a 28 minute wash which stops counting down the minutes at 24 minutes and stays the… read more

Daniel

Home Appliance Technician

High School or GED

15,970 satisfied customers

My Hotpoint Ultima WMD960 has stopped rinsing and spinning.

Hi, my Hotpoint Ultima WMD960 has stopped rinsing and spinning. I've cleaned the pump and it worked once but now I'm back to square one - drum full of water and clothes soaking wet. … read more

Daniel

Home Appliance Technician

High School or GED

15,970 satisfied customers

Our Zanussi Jetstream 1600 7kgs has stopped working after

Hi, Our Zanussi Jetstream 1600 7kgs has stopped working after washing heavy bath mats, which didnt spin properly. The lights come on, the door locks, but then nothing happens. It clicks once as if to … read more

Daniel

Home Appliance Technician

High School or GED

15,970 satisfied customers

Water will not drain away. Have removed and cleaned the filter

Water will not drain away. Have removed and cleaned the filter and sieve, still indicator blinks 8 times. Machine approx 3 yrs old. Please can you offer any advice?… read more

Daniel

Home Appliance Technician

High School or GED

15,970 satisfied customers

I have a Bosch Classixx Dishwasher (about four years old).

I have a Bosch Classixx Dishwasher (about four years old). Type is S15N1B and E-Nr is SGS45C12GB/16. It suddenly stopped draining and would not finish programme. I raised the hemispherical projection … read more

Daniel

Home Appliance Technician

High School or GED

15,970 satisfied customers

hi Ive got a zanussi Electrolux jetsystem progress 1400 7kg

hi I've got a zanussi Electrolux jetsystem progress 1400 7kg zwf1437w, the problem is I put it on a 40 c synthetics extra quick wash which has been fine to use in the past, but today it had 18mins lef… read more

Techdesk

Service Engineer

High School or GED

15,402 satisfied customers

I have a Bosch logixx 7 washing machine (2 years old) En-r

I have a Bosch logixx 7 washing machine (2 years old) En-r WIS24140GB/27 FD XXXXXXXXXX When I run a cycle it stops with the drum about 1/4 full of water The 'wash' red light and the 'rinse hold' red l… read more

Daniel

Home Appliance Technician

High School or GED

15,970 satisfied customers

I have a hotpoint Aquarius WML940 my problem is spin or drain

I have a hotpoint Aquarius WML940 my problem is spin or drain not working. This is what I have done so far 1) drained washing machine from outlet 2) Tipped washing machine and pulled green tab to open… read more

Daniel

Home Appliance Technician

High School or GED

15,970 satisfied customers

Hello! I have a beko washing machine, about 3-4yrs old. Its

Hello! I have a beko washing machine, about 3-4yrs old. It's a 7kg,1200 spin one. Sorry don't have the product number on me. The problem is that it's now stopped spinning. It's making a 'eeeerrrrrrr' … read more

AUSSIE- Repair Tech.

Appliance Repair Technician

3,875 satisfied customers

washing machine keeps stating, no water, check supply. Its

washing machine keeps stating, 'no water, check supply'. Its a Hotpoint WDD960 ULTIMA 7kg wash & dry Supper silent machine. I have checked the water supply its OK. I have checked the water pipe, Its O… read more

ed michaels

designer and manager

engineering/architecture (3 years)

693 satisfied customers

I have an Indesit washing machine. The problem is that when

I have an Indesit washing machine. The problem is that when I set the program and start the washing machine when the program dial reaches the spin mode (the sqiggle) the machine stops and the dial sta… read more

Daniel

Home Appliance Technician

High School or GED

15,970 satisfied customers

Hotpoint WT761 7kg Ultima Digit machine - Purchased Jan 07

Hotpoint WT761 7kg Ultima Digit machine - Purchased Jan '07 used daily in hard water area. Started spraying water from detergent drawer - enough to flood the room so appears like there's a blockage fo… read more

Daniel

Home Appliance Technician

High School or GED

15,970 satisfied customers

Hi, my zanussi ZWF1440w wont drain. Ill removed the pump

Hi, my zanussi ZWF1440w won't drain. I'll removed the pump cover at the front and cleaned it out. I've also tried draining manually via the emergency pipe but only a small amount of water came out. wh… read more

Daniel

Home Appliance Technician

High School or GED

15,970 satisfied customers

I have a beko 7kg 1200rpm, the problem is i have pressed the

I have a beko 7kg 1200rpm, the problem is i have pressed the cancel button on my washing machine and it has failed to reset itself, and there is still water in the drum which will not drain?… read more

Daniel

Home Appliance Technician

High School or GED

15,970 satisfied customers

Disclaimer: Information in questions answers, and Show Less

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

JustAnswer in the News:

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.
JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.
Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!
AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.
GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.
JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.
EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.
RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Rob

Home Appliance Technician

3,409 satisfied customers

20 yrs. experience with a major worldwide manufacturer.

Drcool

Home Appliance Technician

502 satisfied customers

i am an expert in the Home Appliance category in the US. been in the field for more than 30 years.

Tyler Z.

Appliance Doc

210 satisfied customers

I have worked in the appliance industry ever since graduating from college.

Appliance Tech-Care

Appliance Technician

210 satisfied customers

35+ Yrs Experience - 40,000+ 'Real World' Repairs

The Home Smithy

Appliance repairman

91 satisfied customers

Appliance repairman

Daniel

Home Appliance Technician

15,970 satisfied customers

30+yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.

AppTech8579

Home Appliance Technician

240 satisfied customers

worked on appliances for around 15 years

< Previous | Next >

Show MoreShow Less