UK appliance repair questions? Ask a technician for answers ASAP
Hi, thanks for waiting. I'm Gavin one of the JA experts. Can you just confirm exactly what you mean by 'unlock'
Please ignore any pop up phone call requests they are auto generated from the site
Thanks. Are you able to send me a picture of the controls please the information on your model is very limited
Thanks. Just opening now
Try holding in the light button for 10 seconds and see if it unlocks
Thanks. I'm going to see what I can find. Its just going to be a case of finding the right sequence of buttons to press to unlock it
I know, something so simple but so hard! I may not be able to get the info I need until Tuesday but will get back to you asap
No joy i'm afraid. I'll opt out in case one of the other experts can help
From NEFFDeactivate the Childproof Lock
If your Neff hob has a key symbol, press and hold this for approximately 4 seconds. The lock should now be deactivated.
If your hob doesn’t have a key button, press the P symbol for approximately 3 seconds to deactivate the childproof lock.
If your hob doesn’t have a key or a p button, press the L symbol for approximately 3 seconds to deactivate the childproof lock.
If this fails, there may be an issue with the sensor in the button itself