UK Appliance

UK appliance repair questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My Hotpoint fridge freezer has started making loud noises…

Customer Question
Hi, my Hotpoint fridge freezer...
Hi, my Hotpoint fridge freezer has started making loud noises every couple of hours. The freezer section has become very cold, to the extent that ice cream is rock hard like a brick. I also think the bottom of the fridge where the salad compartment is located has become too cold. I noticed a carrot with ice on it yesterday.The model number is ***** and the appliance was purchased in 2010.If possible I'd like to do repairs myself. The appliance only cost £400 or so, so any costly repair would be uneconomical.Thanks.
Submitted: 1 month ago.Category: UK Appliance
Show More
Show Less
Ask Your Own UK Appliance Question
Answered in 5 hours by:
3/22/2018
UK Appliance Technician: Daniel, Home Appliance Technician replied 1 month ago
Daniel
Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 17,410
Experience: 25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Verified

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

Ask Your Own UK Appliance Question
UK Appliance Technician: Daniel, Home Appliance Technician replied 1 month ago

The most common cause for this fault is ice on the evporator and fan in the freezer.

What you need to do is empty the freezer and from there you need to remove the plastic panel in the back.

Undo the screws and remove the panel.

Behind there you may see another panel if it didint come off with the front panel. If so remove this as well.

Then from there you will see the evaporator unit.

If this is all covered in ice you need to use hairdryer and melt all the ice in there.

Also make sure the fan is clear as well.

Once its all free of ice refit the panels and retry it and see how it goes from there.

Let me know what you find.

Ask Your Own UK Appliance Question
Customer reply replied 1 month ago
Thanks. I will try this over the weekend and let you know what happens.
UK Appliance Technician: Daniel, Home Appliance Technician replied 1 month ago
No worries that’s fine.
Ask Your Own UK Appliance Question
Customer reply replied 27 days ago
I did as you said and took a hairdryer to the evaporator unit and fan. There didn't seem much ice but I made sure it was all clear. I then switched it back on and we now have no more loud noises. However, the freezer is still too cold, even though we have turned it down several times since we cleared the ice at the weekend. Any ideas what is going on? Thanks.
UK Appliance Technician: Daniel, Home Appliance Technician replied 27 days ago

Ok is the fridge too cold as well?

As to the freezer do you have a thermonitor in there to see it getting too cold?

What setting is the freezer set to on the dial?

Ask Your Own UK Appliance Question
Customer reply replied 16 days ago
Have now got some thermometers for the fridge and freezer. The fridge is showing 4.8c which is ok. The freezer is showing -27c which is too cold. The freezer should be around -18c. I have it on the lowest setting possible. The loud noises from the back of the freezer have started up again too.
What do you suggest? Thanks.
UK Appliance Technician: Daniel, Home Appliance Technician replied 15 days ago

Ok if the freezer is reading -27c then its going to be the control board at fault.

As the control board is what controls the temperture in there. It wont be a sensor issue as if it was on these older models what happens is the control board takes over the regulating of the tempeture. So it will run for 40 miniutes and then stops for 40 minutes and so on.

So if it was a sensor fault it wont be able to get to -27c in the freezer.

So im afraid this is going to be a fault control board here. Now this isnt somthing you can do yourself as the boards are sold blank and need to be programmed up with the Hotpoint laptop. So to get this fixed you will need Hotpoint to do it which isnt going to be cheap as they charge roughlly £150 + parts on models over 10 years so may not be worth the repair im afraid.

Ask Your Own UK Appliance Question
Was this answer helpful?
Ask Daniel Your Own Question
Daniel
Daniel
Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 17,410
17,410 Satisfied Customers
Experience: 25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.

Daniel is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Rob

Rob

Home Appliance Technician

3,409 satisfied customers

20 yrs. experience with a major worldwide manufacturer.

Drcool

Drcool

Home Appliance Technician

469 satisfied customers

i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.

Appliance Tech-Care

Appliance Tech-Care

Appliance Technician

205 satisfied customers

35+ Yrs Experience - 40,000+ 'Real World' Repairs

DaddyG

DaddyG

Technician

102 satisfied customers

Qualified appliance tester

The Home Smithy

The Home Smithy

Appliance repairman

91 satisfied customers

Appliance repairman

Tyler Z.

Tyler Z.

Appliance Doc

76 satisfied customers

I have worked in the appliance industry ever since graduating from college.

Mr Repair

Mr Repair

Home Appliance Technician

40 satisfied customers

20 years experience

< Previous | Next >

Related UK Appliance Questions
I have a iq800 dryer It's not drying very good. Iq800 About
Hi I have a iq800 dryer It's not drying very good JA: What's the make and model of your dryer? And can you guesstimate how old it is? Customer: Iq800 About 2 years JA: Do you plan on doing the work yo… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,773 satisfied customers
Indesit XWE 91683 washing machine not filling and displaying
Indesit XWE 91683 washing machine not filling and displaying "h2o" … read more
Dales-Electronic
Dales-Electronic
1,033 satisfied customers
Beko oven timer is flashing and bleeping, Beko CIF223OOX, 6
Beko oven timer is flashing and bleeping JA: What's the make and model of your oven? And can you guesstimate how old it is? Customer: Beko CIF223OOX JA: Do you plan on doing the work yourself? Custome… read more
Dales-Electronic
Dales-Electronic
1,033 satisfied customers
Ariston Hotpoint NRB 640B. I think is locked, all 4 knobs
Ariston Hotpoint NRB 640B. I think is locked, all 4 knobs has the word L. Pls let me know how to unlock as not shown in manual. TQ … read more
Dales-Electronic
Dales-Electronic
1,033 satisfied customers
My washing machine has stopped mid cycle.No lights on
My washing machine has stopped mid cycle.No lights on display.I switched of the power at the mains, turned back on still no lights on the display.Not sure if there is water in the drum? … read more
Kelly
Kelly
Owner/Technician
High School or GED
141 satisfied customers
Fridge freezer has recently stopped cooling. It is still
Fridge freezer has recently stopped cooling. It is still making the usual fridge noises (this fridge has always been quite noisy, and is noisier still now - sort of gurgling noises). The fridge is 6 y… read more
Dales-Electronic
Dales-Electronic
1,033 satisfied customers
My Samsung diamond washing machine model number wf
my Samsung diamond washing machine model number wf 8502ngs/xeu started making a noise last night I have checked this morning and the metal drum seems to be loose internally … read more
Dales-Electronic
Dales-Electronic
1,033 satisfied customers
My zanussi washing machine 71401wa is showing c11, the
My zanussi washing machine 71401wa is showing c11, the machine won't run although it all seems normal. I have cleaned and replaced the filter as directed by the manual. … read more
Daniel
Daniel
Home Appliance Technician
17,410 satisfied customers
I have a patchy display reading in a Samsung rsh 7unpn
I have a patchy display reading in a Samsung rsh 7unpn model. I can't iperate the controls as they are partially unreadable. How do I reset, or is this damage that requires a replacement control unit … read more
Gavin
Gavin
Whitegoods Engineer
Electrical Installation Level 3
28 satisfied customers
I am looking for spares for a MTD07SCIIA Maytag tumble dryer
I am looking for spares for a MTD07SCIIA Maytag tumble dryer but can't find anywhere that would supply them or an online manual? … read more
Dales-Electronic
Dales-Electronic
1,033 satisfied customers
My HOOVER dryer has a warning light that is telling me to
My HOOVER dryer has a warning light that is telling me to empty the water container which is inside the door. However it is empty and will only run for a few minutes before the light comes on again… read more
Dales-Electronic
Dales-Electronic
1,033 satisfied customers
I started a Bosch WAW325I9SN washing machine without
I started a Bosch WAW325I9SN washing machine without removing the transportation screws that was hidden behind water hose/lead clamps on the back.This resulted in lots of vibration, an alarm and an F2… read more
Dales-Electronic
Dales-Electronic
1,033 satisfied customers
There is some part of my French door fridge that's on the
There is some part of my French door fridge that's on the floor. This is the fridge with ice maker issues. We usually have to melt the ice that forms around the ice maker but it's getting worse. It lo… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,118 satisfied customers
Cannot deactivate child lock on dryer. EDP2074DW tumble
cannot deactivate child lock on dryer JA: What's the make and model of your dryer? And can you guesstimate how old it is? Customer: EDP2074DW tumble dryer JA: Do you plan on doing the work yourself? C… read more
Kelly
Kelly
Owner/Technician
High School or GED
141 satisfied customers
How can i get into the test mode on my electrolux ewf12832?
Hi how can i get into the test mode on my electrolux ewf12832? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Whirlpool integrated dishwasher DWN 610. I stopped
I have a Whirlpool integrated dishwasher DWN 610. I stopped working, it would beep just after a wash cycle would start and then flash 11 times. I ran a diagnostic test and googled the 11 flashes and I… read more
AppTech8579
AppTech8579
1,755 satisfied customers
My washing machine will not turn on. Hotpoint ultima WT761.
when pressing the start button, it occasionally did not work… read more
Daniel
Daniel
Home Appliance Technician
17,410 satisfied customers
Help. Our whirlpool fridge freezer, the freezer keeps
Our whirlpool fridge freezer, the freezer keeps turning off an 2 dashes appear in I town it off 5 mins turn it on its OK, but not for long HELP. Mark … read more
Daniel
Daniel
Home Appliance Technician
17,410 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x