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I have just unpacked our brand new Electrolux 127410w

Customer Question
Hi i have just...

Hi i have just unpacked our brand new Electrolux 127410w connected all pipes took out travel bolts done the child door saftey lock,plugged in to mains socket not lighting up changed fuse checked plug points any idea or suggestions.

Contractor's Assistant: Can you guesstimate how old your Electrolux is? And just to clarify, what's the exact model?

About 1 year just unpacked it the model is EWX127410w

Contractor's Assistant: Do you plan on doing the work yourself?

Dont know yet

Submitted: 4 months ago.Category: UK Appliance
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 27 minutes by:
3/17/2018
UK Appliance Technician: Daniel, Home Appliance Technician replied 4 months ago
Daniel
Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 17,540
Experience: 25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

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UK Appliance Technician: Daniel, Home Appliance Technician replied 4 months ago

Stupid question but have you tried plugging something else into the socket like a kettle to make sure the power is fine to that socket?

If the power is fine and the socket is working fine then if its not powering up then its either a bad connection inside the washer or the control board is faulty.

If you want to check yourself then you need to remove the metal top and there you will see all the wiring connections. Check the mains filter at the back were the power cable goes to and make sure all the plugs are pushed on tight.

Then plug the washer back in and see how it goes from there.

If its still not working then its going to be a faulty control board. For this you need to either get Electrolux out to repair it or get your retailer to exchange it for you.

So try the above and see what you find and let me know.

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