UK Appliance

UK appliance repair questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have an integrated neff fridge/freezer. the interior light…

Customer Question
I have an integrated...

I have an integrated neff fridge/freezer. the interior light is not on (as of this morning), and i have a feeling it seems to be warming up

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

I bought it april 2011

Contractor's Assistant: Do you plan on doing the work yourself?

The model is k9524x7gb

Contractor's Assistant: Anything else we should know to help you best?

If it is easy to do, i would do it myself, but i'm not very diy friedly

Submitted: 5 months ago.Category: UK Appliance
Show More
Show Less
Ask Your Own UK Appliance Question
Answered in 3 minutes by:
1/9/2018
UK Appliance Technician: Daniel, Home Appliance Technician replied 5 months ago
Daniel
Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 17,504
Experience: 25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Verified

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

Ask Your Own UK Appliance Question
UK Appliance Technician: Daniel, Home Appliance Technician replied 5 months ago

I assume you have checked the mains supply to the fridge and check the power supply is turned on?

If the power is fine and the light has gone off and the appliance isnt cooling anymore then the control unit inside the fridge at the top will be the fault here.

You can replace this quite easy as you just need to remove the control unit inside the fridge at the top were the light is and there you will see the control board.

You can swap it over from there and that will get this up and running again from there.

But check the mains supply first and check the plug and socket to rule that out.

If you need anymore info just get back to me.

Ask Your Own UK Appliance Question
Customer reply replied 5 months ago
its on at the mains, and all the fuses are on too
where do i get a new control unit?
UK Appliance Technician: Daniel, Home Appliance Technician replied 5 months ago

On the model number you posted at the end of it after the GB there will be a /?? 2 digit number. Can you let me know what the numbers are then i can get the correct part number for you.

Ask Your Own UK Appliance Question
Customer reply replied 5 months ago
the last two numbers of 03
you're calling me on***********
UK Appliance Technician: Daniel, Home Appliance Technician replied 5 months ago

Thanks for that.

The part number you need is 00499705

Or click here for the part direct from Neff

Im unable to do the phone request at the moment but i dont think you need it as the answer is as above.

Ask Your Own UK Appliance Question
Customer reply replied 5 months ago
how can you be sure that this is the problem?
UK Appliance Technician: Daniel, Home Appliance Technician replied 5 months ago

The power enters the appliance and goes stright to the board. So if the power supply if fine going into the applaince but nothing is running thats all it can be.

As all you have in these is the control board, light and compressor. Thats it theres nothing else in there. So for the compressor and light not to be working then thats all it can be.

Ask Your Own UK Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an uk appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Daniel Your Own Question
Daniel
Daniel
Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 17,504
17,504 Satisfied Customers
Experience: 25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.

Daniel is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Rob

Rob

Home Appliance Technician

3,409 satisfied customers

20 yrs. experience with a major worldwide manufacturer.

Drcool

Drcool

Home Appliance Technician

469 satisfied customers

i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.

Appliance Tech-Care

Appliance Tech-Care

Appliance Technician

205 satisfied customers

35+ Yrs Experience - 40,000+ 'Real World' Repairs

DaddyG

DaddyG

Technician

102 satisfied customers

Qualified appliance tester

The Home Smithy

The Home Smithy

Appliance repairman

91 satisfied customers

Appliance repairman

Tyler Z.

Tyler Z.

Appliance Doc

76 satisfied customers

I have worked in the appliance industry ever since graduating from college.

Mr Repair

Mr Repair

Home Appliance Technician

40 satisfied customers

20 years experience

< Previous | Next >

Related UK Appliance Questions
I have an aeg built in tall fridge. The door is shut
The door is shut properly but it still makes a beeping sound … read more
Daniel
Daniel
Home Appliance Technician
17,504 satisfied customers
Refgtigerator compressor is covered with a sticky,
Hi..Refgtigerator compressor is covered with a sticky, mustard-colored substance. … read more
David Hanger Jr
David Hanger Jr
Appliance Repair
4 satisfied customers
I am searching the internet trying to find a PCB module for
I am searching the internet trying to find a PCB module for my dishwasher. The 3 part numbers on the unit are BITRON CODE 30412139, ELECTROLUX CODE###-##-####and lastly ANC NUMBER###-##-#### Would you… read more
Daniel
Daniel
Home Appliance Technician
17,504 satisfied customers
I have a tumble drye Ariston TCF 87Br, but it the water will
Hi, i have a tumble drye Ariston TCF 87Br, but it the water will not drain, so the dryer stops with a meesage H20, but the water contaier ia empty ! … read more
Daniel
Daniel
Home Appliance Technician
17,504 satisfied customers
When I use frying pans or casseroles on any of my electric
When I use frying pans or casseroles on any of my electric cooktop's four plates, the middle of the pan or casserole heats quicker than the extremities. Is this normal or is something wrong with my co… read more
Eddie
Eddie
Home Improvement Contractor and Repairs
High School or GED
1,259 satisfied customers
My riello 40 burner runs fine, new filter and nozzle, have
My riello 40 burner runs fine, new filter and nozzle, have 1/2 full tank but every few days I have to reset to start and it fires up no problem and runs fine for a few more days then have to repeat, a… read more
Phil
Phil
Consultant to Engrs, Govt & Contractors
Degree, Mech Engr Technology
3,671 satisfied customers
I have a daewoo frdge freezer model F R S-2031IAL the cold
I have a daewoo frdge freezer model F R S-2031IAL the cold water water pipe to thewater dispenser has a split just at the hinge of the door where it goes up the door Is there aneasy way to replace pip… read more
canuck the pro
canuck the pro
257 satisfied customers
Dishwasher: I have three flashes on my Electrolux dishwasher
dishwasher: Hi I have three flashes on my Electrolux dishwasher how do I remedy … read more
Daniel
Daniel
Home Appliance Technician
17,504 satisfied customers
Since yesterday my washing machine has been stopping half
Hi since yesterday my washing machine has been stopping half way through the cycle. I cleaned out filters yesterday and it worked however having same problem again today. The light beside cold wash bu… read more
Daniel
Daniel
Home Appliance Technician
17,504 satisfied customers
I have a brand new Hotpoint washing machine. We installed it
Hi I have a brand new Hotpoint washing machine. We installed it ourselves. We ensured it was level. After 2 uses it both times went seriously dancing across the room, banging away, despite not having … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a bosch exxcel 7 condenser dryer. It operates fine
Hi. I have a bosch exxcel 7 condenser dryer. It operates fine but will then totally stop dead and loose all lights and display. After approx 5 minutes you can restart the machine but the same issue wi… read more
Daniel
Daniel
Home Appliance Technician
17,504 satisfied customers
I have an Electrolux Oven and need to exchange the hinges. I
I have an Electrolux Oven and need to exchange the hinges. I have the hinges I just need to figure out how to take the olds one out and new ones in. Model number EHL20-4WE and about 7 years old. … read more
Gavin
Gavin
Whitegoods Engineer
Electrical Installation Level 3
37 satisfied customers
Cooker: My timer is very quiet suddenly goes loud but mostly
cooker: My timer is very quiet suddenly goes loud but mostly silent … read more
Daniel
Daniel
Home Appliance Technician
17,504 satisfied customers
I have an Ariston Washing Machine that has power but won't
I have an Ariston Washing Machine that has power but won't run. I have found the door switch and would like to know how to bypass the door safety switch so it will run. … read more
Daniel
Daniel
Home Appliance Technician
17,504 satisfied customers
In order for our dish washer to work, we have to keep
In order for our dish washer to work, we have to keep pressing the door. If we release the pressure, it stops. Please help urgently, As without yous help, we don't know what to do. Naturally it'd help… read more
Daniel
Daniel
Home Appliance Technician
17,504 satisfied customers
I have a problem with my fridge freezer, where the fridge
I have a problem with my fridge freezer, where the fridge section does not appear to be getting cold enough. … read more
Kelly
Kelly
Owner/Technician
High School or GED
144 satisfied customers
Thank you for the last answer. Re. the F-09 fault ; what
Thank you for the last answer. Re. the F-09 fault ; what might have caused it in the first place.… read more
Daniel
Daniel
Home Appliance Technician
17,504 satisfied customers
Dryer: Key symbol is on and dryer doesn't work. Siemens
dryer: Key symbol is on and dryer doesn't work JA: What's the make and model of your dryer? And can you guesstimate how old it is? Customer: Siemens iq300 8 kg JA: Do you plan on doing the work yourse… read more
David Bowden
David Bowden
Owner
990 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x