UK Appliance

UK appliance repair questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My Samsung fridge freezer RFG23UERS has stopped dispensing…

Customer Question
Hi, my Samsung fridge...

Hi, my Samsung fridge freezer RFG23UERS has stopped dispensing water. It is still producing ice so I know that the water intake is fine. There is no build-up of water beneath the fridge crisper drawers - a problem we previously encountered - and I have checked that the doors are closed and the child-lock is not on. Any ideas?

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

I just gave you the model number and I guess its about 9 years old.

Contractor's Assistant: Do you plan on doing the work yourself?

It depends what work is required.

Contractor's Assistant: Anything else we should know to help you best?

I can't think of anything else. We had been away for a week. It worked fine the night we got back, but not thereafter

Submitted: 6 months ago.Category: UK Appliance
Show More
Show Less
Ask Your Own UK Appliance Question
Answered in 22 hours by:
1/9/2018
UK Appliance Technician: Dino, Handyman replied 6 months ago
Dino
Dino, Handyman
Category: UK Appliance
Satisfied Customers: 60
Experience: service technican at elite appliance care
Verified

Hi

Is the fridge section still cooling ok?

Has it start to makes noises inside the fridge like the fan hitting ice?

Regards

Ask Your Own UK Appliance Question
Customer reply replied 6 months ago
Its cooling fine. The freezer temperature is -14 and the fridge 6 degrees. No, there are no strange noises. Its otherwise operating as normal.
UK Appliance Technician: Dino, Handyman replied 6 months ago

Ok if its cooling fine then it may be a faulty water valve. As on the valve theres 2 coils, 1 for the ice maker and the other is for the water. It may be a faulty water coil.

If you have a multi meter you can test this. Pull the appliance out and remove the back panel.

There you will see the water valve as it will have the fill hose going to it.

With your meter you need to test the coils. As you say the ice maker is working then at least one coil will be fine. They should read about 3.6K ohms If one is faulty then the water inlet valve will need to be replaced to cure this.

But if the water valve is fine then just check the water bottle. As sometimes this can freeze up inside the fridge. But when this happens you find the cooling goes off in there as it looses its airflow as the evaporator blocks with ice and as the water bottle is in front of it the water in there freeze. If this has happened then get a hairdryer and gentely heat the water bottle and see of it sorts the fault from there.

Check them out and see what you find from there and let me know.

Ask Your Own UK Appliance Question
Customer reply replied 6 months ago
Thanks. Will give that a go and will get back to you.
UK Appliance Technician: Dino, Handyman replied 6 months ago

No worries that's fine.

Ask Your Own UK Appliance Question
Customer reply replied 6 months ago
Hi Dino, Aiming to investigate this weekend, so thanks for your patience
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an uk appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dino Your Own Question
Dino
Dino
Dino, Handyman
Category: UK Appliance
Satisfied Customers: 60
60 Satisfied Customers
Experience: service technican at elite appliance care

Dino is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Rob

Rob

Home Appliance Technician

3,409 satisfied customers

20 yrs. experience with a major worldwide manufacturer.

Drcool

Drcool

Home Appliance Technician

469 satisfied customers

i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.

Appliance Tech-Care

Appliance Tech-Care

Appliance Technician

206 satisfied customers

35+ Yrs Experience - 40,000+ 'Real World' Repairs

DaddyG

DaddyG

Technician

102 satisfied customers

Qualified appliance tester

The Home Smithy

The Home Smithy

Appliance repairman

91 satisfied customers

Appliance repairman

Tyler Z.

Tyler Z.

Appliance Doc

90 satisfied customers

I have worked in the appliance industry ever since graduating from college.

Mr Repair

Mr Repair

Home Appliance Technician

40 satisfied customers

20 years experience

< Previous | Next >

Related UK Appliance Questions
I have a Samsung rfg23uers after a two week holiday we came
Hi I have a Samsung rfg23uers after a two week holiday we came home to a puddle of water on the floor from under appliance since we have been back it hasn't happened again ?… read more
Daniel
Daniel
senior service enginner
High School or GED
2,473 satisfied customers
Hi, I have a samsung side by side fridge freezer model number
Hi, I have a samsung side by side fridge freezer model number SR-S2028CVW with ice and water dispenser. 5 days ago the water dispenser stopped working. After checking we noticed the water bottle locat… read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
I have a Neff K5930 fridge freezer. Yesterday I used the water
I have a Neff K5930 fridge freezer. Yesterday I used the water and ice dispensers with no problem but then suddenly they stopped working. Not only that but the water dispenser light stays on permanent… read more
Drcool
Drcool
Home Appliance Technician
Bachelor's Degree
469 satisfied customers
MY samsung rs21jlbg is noisier then normal and when the fridge
MY samsung rs21jlbg is noisier then normal and when the fridge door is opened you can hear a motor or something winding down. The rear grill is clean and dust free and the internal white plastic fan l… read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
I have a Samsung american type fridge freezer model
I have a Samsung american type fridge freezer model RSHIDTMH. Purchased 2009, had a safety mod by samsung 9/3/2010 JULY 2012... Fridge kept tripping RCD also back panel inside fride had a build up of … read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
I have a side by side american fridge freezer with water occaionally
I have a side by side american fridge freezer with water occaionally coming out on the bottom right hand side by the leg, there seems to a leak by the bottom shelf of the freezer ANy ideas on how we w… read more
Daniel
Daniel
senior service enginner
High School or GED
2,473 satisfied customers
Hello, I have a Samsung coolncool fridge freezer model number
Hello, I have a Samsung cool'n'cool fridge freezer model number SR-S2029CVW it's plummed to mains water. No water is dispensing. I changed the filter today thinking this might help but it didn't make … read more
Appliance Tech-Care
Appliance Tech-Care
Appliance Technician
Associate Degree
206 satisfied customers
The fridge part of our Samsung Amercian fridge freezer (RSH1DBMH)
The fridge part of our Samsung Amercian fridge freezer (RSH1DBMH) is not cooling properly, does it need to be defrosted as I have noticed ice build up on an area at the back of the fridge compatment, … read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
I have a side by side fridge freezer model no. RS21DC8C 3 years
I have a side by side fridge freezer model no. RS21DC8C 3 years old the freezer is working, ice dispenser working, but the water dispenser is not working and the fridge motor seems to be working but t… read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
I have a 3 yr old RS21DGRS. 2 weeks ago the water dispenser
I have a 3 yr old RS21DGRS. 2 weeks ago the water dispenser stopped working. In the last week, it has started making an ever increasing noise. Sounds like a motor or fan. Fridge & freezer are still wo… read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
I have a Samsung RS21DCNS American type side by side fridge
I have a Samsung RS21DCNS American type side by side fridge freezer. The water dispenser stoped working temporarly but without reason seems to be working again. There was a strange noise coming from t… read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
I have a Samsung RSH1DTMH American style fridge freezer which
I have a Samsung RSH1DTMH American style fridge freezer which has developed a fault. The fridge side of the machine Temperature number is XXXXX and it is not cold in the fridge, although it is colder … read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
I have a Samsung side by side fridge freezer (RS21DCNS) which
I have a Samsung side by side fridge freezer (RS21DCNS) which has started leaking water from inside the bottom of the fridge. It is only dripping slowly so it is difficult to see where it is coming fr… read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
I have a samsung side by side fridge freezer model rs21dcns,just
I have a samsung side by side fridge freezer model rs21dcns,just returned from a week away and the fridge section is not functioning properly...have tried adjusting the temperature.digital temperature… read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
water is getting to the ice maker but no water comes trough
water is getting to the ice maker but no water comes trough the dispenser on the door. it has happened before and after a while just started working again. this time it has been not working for a coup… read more
Drcool
Drcool
Home Appliance Technician
Bachelor's Degree
469 satisfied customers
we have a samsung rs21dc model fridge freezer with water and
we have a samsung rs21dc? model fridge freezer with water and ice facility, the water suddenly stopped working and on further investigation the plastic s shaped water chamber inside the lower half of … read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
I own a Samsung RS21DCNS and have done for almost four years.
I own a Samsung RS21DCNS and have done for almost four years. Two weeks ago the fridge fan started to make a whiring noise altho fridge still worked ok. After i filled it one day with all my shopping … read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
Samsung American Fridge Freezer Water, is not dispensing. The
Samsung American Fridge Freezer Water, is not dispensing. The ice is not a problem. The water will dispense when the Freezer Temperature is reduced to 14, which is too low.… read more
Techdesk
Techdesk
Service Engineer
High School or GED
554 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x