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Enr SGS45E02 GB/45 stopped pumping out, wouldn't complete…

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Enr SGS45E02 GB/45 stopped...

Enr SGS45E02 GB/45 stopped pumping out, wouldn't complete cycle. I blew very hard through the outlet pipe and it gurgled. Tried a pre-rinse and this time I could hear the outlet water being pumped out. It heated up briefly and finished the cycle with a final gurgled. Going to try a full wash now. Think I did the right thing! Question: once the stainled steel plate and the obvious filters are removed is there any way the white plastic body below can be removed for inspection. The manual suggests removing a torque screw ON SOME MODELS, but I see two screws like on clamps, when I remove them can't get any further.

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Bosch Exxcel 8-10 years type number above

Contractor's Assistant: Do you plan on doing the work yourself?

Don't want to remove too much stuff, but would like to know what's involved

Contractor's Assistant: Anything else we should know to help you best?

No. I guess it's just a simple blockage, and I hope it's clear for now. Question is can I get any further access to the pump from inside the machine.

Submitted: 7 months ago.Category: UK Appliance
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Answered in 6 days by:
1/5/2018
UK Appliance Technician: Rusty S, Home Appliance Technician replied 7 months ago
Rusty S
Rusty S, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 282
Experience: Master Technician at Self
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Hello, I am sorry nobody has gotten back to you yet. Are you still needing help with this?

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Customer reply replied 7 months ago
it's failed again. The cycle just keeps repeating. I suspect a blockage or pump failure. Can I get any further into the pump from the inside of the machine? There is a white plastic casing with 2 torque screws holding what look like little clamps. Do I have to access the pump from below? Is a pump failure the most likely cause of the problem?
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