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Siemens washing machine XLM1600. Siemens washing machine…

Customer Question
Siemens washing machine XLM1600. ...

Siemens washing machine XLM1600.

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Siemens washing machine XLM1600 ENR WXLM 168AGB/ 15 FD 8511 701988 Was working fine. I forced stop by holding in start button because some debris was scratching. The machine would not restart. Only life in it has been the three LEDs over intensive/pre rinse/ prewash which continuously flash when main contol knob is other than off. Have turned off at mains. Drained m/c. Piece of thin plastic rod taken from drain line. Otherwise drain and pump quite clean.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Presumably the flashing lights are some PCB indication that needs resetting as machine was previously fine until I stopped it mid rinse cycle.

Submitted: 10 months ago.Category: UK Appliance
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Answered in 36 minutes by:
10/5/2017
UK Appliance Technician: Kelly, Appliance Technician replied 10 months ago
Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 25,983
Experience: Highly accurate diagnostician with over 30 years experience!
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UK Appliance Technician: Kelly, Appliance Technician replied 10 months ago

See the attached tech sheet. Once you initiate the TEST PROGRAM with the instructions on that sheet it should reset the electronics. Does the behavior change?

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Customer reply replied 10 months ago
Hi. Printing off data sheet to take to m/c. Will let u know how I get on.
UK Appliance Technician: Kelly, Appliance Technician replied 10 months ago

Perfect, thank you!

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Customer reply replied 10 months ago
No LEDs flash when prog selector is in off position however long the start button is pressed.
The three LEDs over intensive etc flash every second when prog selector is switched to anything other than off. Nothing on the test prog sheet you sent seems to address this.
Your tel number option only contains 10 digits. Our mob or fixed line are 11 digits including the 0. ie***********
UK Appliance Technician: Kelly, Appliance Technician replied 10 months ago

If it sill not enter the diagnostics, the main PCB is having issues. Unplug it for at least 4 hours to allow a full discharge and reset. Sorry for the auto call offer, I have no control over those. I am not set up for International phone calls.

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Customer reply replied 10 months ago
Ok will leave it unplugged and mail u back tomorrow. Which country are you working from. I am UK
UK Appliance Technician: Kelly, Appliance Technician replied 10 months ago

I am in the US, I think 7 hours behind you. It is 10:00 AM here now....

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Customer reply replied 10 months ago
OK get back to you later
UK Appliance Technician: Kelly, Appliance Technician replied 10 months ago

Thank you!

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Customer reply replied 10 months ago
Hi Kelly
Leaving the machine unplugged overnight did not change things.
I am now working on the possibility that the high pitch rubbing noise which caused me to force stop the wash might have been motor brush wear rather than the plastic debris and have ordered a new set of carbon brushes which should be easy enough to fit. I will let you know how I get on with that but please let me know if you have other ideas.
Ron
Customer reply replied 10 months ago
Hi again Kelly
I have now replaced the motor carbon brushes. They were about half worn (about 1/2 inch) but otherwise fine.
However, this made no impact on our problem. The three LEDs still flash together at one second intervals when the program nob is anywhere but off but no other controls work. Please advise.
Ron
Customer reply replied 10 months ago
Hi Kelly
Are you still working on this problem?
UK Appliance Technician: Kelly, Appliance Technician replied 10 months ago

Sorry, I was in late today. Will it enter the diagnostic cycle now? That is a forced cycle and should start no matter what.

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Customer reply replied 10 months ago
Hi Kelly,Unable to make any progress with the testing so decided to bin the washing machine and have bought a replacement.Ron
UK Appliance Technician: Kelly, Appliance Technician replied 10 months ago

As initially stated, I think the main PCB has failed. Glad you got to a resolution.

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