UK Appliance

UK appliance repair questions? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I wonder if you can help me. I just bought a Samsung fridge…

Customer Question
Hi there I wonder...

Hi there I wonder if you can help me

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

I just bought a Samsung fridge freezer today but have a noise I think is door alarm

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

Is new

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

I have to take of the doors to can fit through the door

Submitted: 7 months ago.Category: UK Appliance
Show More
Show Less
Ask Your Own UK Appliance Question
Customer reply replied 7 months ago
display temperature don’t drop from +23 for freezer and +18 for fridge
Answered in 18 minutes by:
10/3/2017
UK Appliance Technician: Daniel, Home Appliance Technician replied 7 months ago
Daniel
Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 17,467
Experience: 25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Verified

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

Ask Your Own UK Appliance Question
UK Appliance Technician: Daniel, Home Appliance Technician replied 7 months ago

Can you post the model number please.

Ask Your Own UK Appliance Question
Customer reply replied 7 months ago
I can do that rsa1rtmg1/xeu
Customer reply replied 7 months ago
Samsung
UK Appliance Technician: Daniel, Home Appliance Technician replied 7 months ago

Ok is there any cooling inside the fridge or freezer?

Ask Your Own UK Appliance Question
Customer reply replied 7 months ago
At moment fridge temperature is +3 but the freezer is +22
Customer reply replied 7 months ago
the door alarm is still on every 1 minute
UK Appliance Technician: Daniel, Home Appliance Technician replied 7 months ago

Ok when you put it into place did you plug it on stright away or leave it a few hours?

Also is this brand new?

Ask Your Own UK Appliance Question
Customer reply replied 7 months ago
is brand new and also i plug in after 30min
UK Appliance Technician: Daniel, Home Appliance Technician replied 7 months ago

When you move fridge freezers you need to leave it to settle for about 4-8 hours as what happens is oil from the compressor gets into the system. So when you stand it upright and leave it the oil goes back into the compressor as normal.

So if its turned on stright away or within a hour or so then the compressor pumps the gas around the system and this will take the oil with it and it can block the pipe work up.

As the fridge section is cooling but not the freezer then as this is a single compressor then this is a system fault here.

Now you can try and turn it off and leave it 24 hours and hopefully the oil may settle back down into the compressor.

But if that doesnt work then theres a fault in the system. For this you will need to get Samsung in for this. But as its brand new i would go for an exchange as you dont want them doing a system repair on this as when you break into the system it weakens it so you are more prone for break downs further down the line.

So try that and see how it goes but if turning it off doesnt work then im afraid its a fault on the sealed system side here.

Ask Your Own UK Appliance Question
Customer reply replied 7 months ago
Ok I understand this part and thank you for that but the door alarm it will be fixed as well after this process
Customer reply replied 7 months ago
also the freezer I can see is very cold inside but the display show +22
UK Appliance Technician: Daniel, Home Appliance Technician replied 7 months ago

Its not a door alarm thats going off its a temperture warning as the freezer isnt reaching temperture so thats why the alarm is going off.

As to the freezer is there anything in there thats frozen?

Are you able to post a picture of the front control unit on the door?

Ask Your Own UK Appliance Question
Customer reply replied 7 months ago
But the door alarm is still on
UK Appliance Technician: Daniel, Home Appliance Technician replied 7 months ago

Ok so looking at that then the system is fine so that one good thing.

If you open the fridge and freezer door and press the door switches yourself does this stop the alarm from going off?

Ask Your Own UK Appliance Question
Customer reply replied 7 months ago
I can’t see any door switches
UK Appliance Technician: Daniel, Home Appliance Technician replied 7 months ago

Ok this case it uses a sensor in there instead.

Have you checked the wiring connections on the top of the doors near the hinge. As you would have had to disconnect the wiring to remove the doors.

Check the wires are fully attached and check for lose wiring pins on the block.

Check that and see what you find.

Ask Your Own UK Appliance Question
Customer reply replied 7 months ago
I checked is not any sign of loose wiring
Customer reply replied 7 months ago
Any advice Daniel
UK Appliance Technician: Daniel, Home Appliance Technician replied 7 months ago

Ok if the wiring is fine then im at a lose as to what it can be without seeing it.

Im going to opt out of the question now and if another expert can help they will jump in.

Ask Your Own UK Appliance Question
Customer reply replied 7 months ago
Ok I will be here
Was this answer helpful?
Ask Daniel Your Own Question
Daniel
Daniel
Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 17,467
17,467 Satisfied Customers
Experience: 25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.

Daniel is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Rob

Rob

Home Appliance Technician

3,409 satisfied customers

20 yrs. experience with a major worldwide manufacturer.

Drcool

Drcool

Home Appliance Technician

469 satisfied customers

i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.

Appliance Tech-Care

Appliance Tech-Care

Appliance Technician

205 satisfied customers

35+ Yrs Experience - 40,000+ 'Real World' Repairs

DaddyG

DaddyG

Technician

102 satisfied customers

Qualified appliance tester

The Home Smithy

The Home Smithy

Appliance repairman

91 satisfied customers

Appliance repairman

Tyler Z.

Tyler Z.

Appliance Doc

76 satisfied customers

I have worked in the appliance industry ever since graduating from college.

Mr Repair

Mr Repair

Home Appliance Technician

40 satisfied customers

20 years experience

< Previous | Next >

Related UK Appliance Questions
I have an AEG Favorit Proclean dishwasher. When it reaches
I have an AEG Favorit Proclean dishwasher. When it reaches the end of its cycle it stops with 1 minute to go and starts humming. If I try to turn it off it doesnt reset it just starts humming again … read more
Daniel
Daniel
Home Appliance Technician
17,467 satisfied customers
Freezer: we have a integrated fridge freezer and the fan in
freezer: Hi, we have a Bell integrated fridge freezer and the fan in the freezer part is trying to work but keeps cutting out. Stopped getting cold Food is slowly starting to defrost.. … read more
Daniel
Daniel
Home Appliance Technician
17,467 satisfied customers
MY INDESIT WASHING MACHINE WONT WORK AFTER A POWER CUT. THE
HI THERE ...MY INDESIT WASHING MACHINE WONT WORK AFTER A POWER CUT. THE LIGHTS ARE ON BUT THATS ABOUT IT. I HAVE TRIED TAKING IT OFF THE PLUG AND SWITCHING ON AGAIN HOWEVER ITS NOT WORKING … read more
Daniel
Daniel
Home Appliance Technician
17,467 satisfied customers
How can I get the red key sign to go off on my Bosch Series
How can I get the red key sign to go off on my Bosch Series 500 clothes dryer. The model number is *****… read more
Daniel
Daniel
Home Appliance Technician
17,467 satisfied customers
I'm trying to install a • Pyro Oven Model BPK842720M Serial
Hi Pearl, I'm trying to install a • Pyro Oven Model BPK842720M Serial 80459797 There are no electrical connection labels on the oven, so I don't know which is the live terminal and which is the neutra… read more
Gavin
Gavin
Whitegoods Engineer
Electrical Installation Level 3
37 satisfied customers
I have a bosch front load washing machine. Serial No:
Hi, I have a bosch front load washing machine. Serial No: WVG3046SGB. It has a lock symbol flashing and a drain symbol on permanently. I have opened the drain panel on the lower front right of the fro… read more
AppTech8579
AppTech8579
1,770 satisfied customers
I have a Smeg dusf636x double built-in oven. The top oven
Hello Pearl, I have a Smeg dusf636x double built-in oven. The top oven has stopped working - the fan runs when I turn the oven or grill on, but the oven light doesn't turn on and neither element (gril… read more
Daniel
Daniel
Home Appliance Technician
17,467 satisfied customers
How do you turn off the lock on a Bosch Exxcel 7/4 washer
How do you turn off the lock on a Bosch Exxcel 7/4 washer dryer? … read more
Rusty S
Rusty S
Technician
212 satisfied customers
Morning. I have a E 43 error on my Bosch washing machine.
Morning. I have a E 43 error on my Bosch washing machine. Frustrating … read more
Dales-Electronic
Dales-Electronic
1,044 satisfied customers
Washing machine: my washing machine tripped main switch
washing machine: Hi my washing machine tripped main switch board … read more
Daniel
Daniel
Home Appliance Technician
17,467 satisfied customers
Freezer had been turned off for a week or so. Turned on 10
Freezer had been turned off for a week or so. Turned on 10 mins ago and alarm beeps. Evaporator (?) panel on the back is quite warm … read more
Rusty S
Rusty S
Technician
212 satisfied customers
DRYER Bosch Model number WTW863S0GB/GB The container light
DRYER Bosch Model number WTW863S0GB/GBHi, The container light comes on & the dryer stops. Water container is empty. How can I fix it? Thank you.… read more
Rusty S
Rusty S
Technician
212 satisfied customers
Oven: I have a Smeg A2A oven. The grill works but the oven
oven: I have a Smeg A2A oven. The grill works but the oven section won't turn on … read more
Daniel
Daniel
Home Appliance Technician
17,467 satisfied customers
I have a Neff microwave with a broken rotary selector, can
I have a Neff microwave with a broken rotary selector, can it be replaced? … read more
Daniel
Daniel
Home Appliance Technician
17,467 satisfied customers
I am a technician, dishwasher Gaggenau there is error E19.I
Yes, I am a technician, dishwasher Gaggenau there is error E19.I replaced the solenoid valve, I can not remove E19 error. Pleas can you Help me? … read more
Rusty S
Rusty S
Technician
212 satisfied customers
My BEKO dishwasher drains but it won't start a cycle, any
Hi, my BEKO dishwasher drains but it won't start a cycle, any help please ? … read more
Daniel
Daniel
Home Appliance Technician
17,467 satisfied customers
I have a Siemens S14-49 Washing machine and the error code
Hello, I have a Siemens S14-49 Washing machine and the error code F23 keep appearing. The machine will not work at all. I have cleaned the drains and performed routine checks but nothing seems to reco… read more
Dales-Electronic
Dales-Electronic
1,044 satisfied customers
I have a Hoover VT D2 washing machine. When the programme
I have a Hoover VT D2 washing machine. When the programme selector is set the spin speed shows as 1000 and the timer as 17 minutes. The machine doesn't run and none of thee controls alters these two s… read more
Dales-Electronic
Dales-Electronic
1,044 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x