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I have an item of clothing stick berween drum and door, and…

Customer Question
Hi Pearl, I have...

Hi Pearl, I have an item of clothing stick berween drum and door, and the error code F:23 flashing. I have removed bottom panel and drained sump, but stil F:23. If I only I could open the door to remove offending item, all should be OK. But cannot open door with F:23 showing. Help. Thanks, Keith

Contractor's Assistant: Have you checked for the code in the manual?

Yes it say water in the base of the machine. But I have emptied that ou.

Contractor's Assistant: Do you plan on doing the work yourself?

Idealy f I can yes, if not we will have to wait a week for a Siemens engineer

Contractor's Assistant: Anything else we should know to help you best?

Is there a magic button somewhere to get the door open

Submitted: 11 months ago.Category: UK Appliance
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Answered in 3 minutes by:
9/19/2017
UK Appliance Technician: Kelly, Appliance Technician replied 11 months ago
Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 25,980
Experience: Highly accurate diagnostician with over 30 years experience!
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Hi, my name is ***** ***** I look forward to helping you!

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UK Appliance Technician: Kelly, Appliance Technician replied 11 months ago

Looking in the area where the pump filter is that you removed, do you see a small line, it may be plastic, usually in the upper left corner?

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Customer reply replied 11 months ago
There is a small red plastic tab on the upper right
UK Appliance Technician: Kelly, Appliance Technician replied 11 months ago

Pull on that, it should be an emergency release to allow the door to open.

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UK Appliance Technician: Kelly, Appliance Technician replied 11 months ago

Let me know if it opens.

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Customer reply replied 11 months ago
Hi I just pulled on it but door wouldnt open. Tried it again with machine switched on, no luck. The red plastic tab doesnt feel as though it is connected to anything
UK Appliance Technician: Kelly, Appliance Technician replied 11 months ago

Hmm, do you have a model number of the machine?

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UK Appliance Technician: Kelly, Appliance Technician replied 11 months ago

See the 2:40 mark of the video below. Does yours look like that?

CLICK HERE

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Customer reply replied 11 months ago
The model number on the panel is S12.7CH, but I cant access the e-number, that's inside the door!
UK Appliance Technician: Kelly, Appliance Technician replied 11 months ago

See the 2:40 mark of the video below. Does yours look like that?

CLICK HERE

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Customer reply replied 11 months ago
It looks a bit like the tab in the video, but pulling on it not too hard doesnt allow the door release to operate. I'll try it again whilst you're reading this
Customer reply replied 11 months ago
No luck
UK Appliance Technician: Kelly, Appliance Technician replied 11 months ago

Well, shoot, what happens if you press in on the door to relieve pressure and then pull that tab, any change?

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Customer reply replied 11 months ago
Hi Kelly, I thought of that, but didnt seem to help, I just got my wife to gently pull the tab whilst I pushed in on the door and operated the hadle, but it seems pretty well jammed. I think I might have to wait a week for the Siemens technician.
Customer reply replied 11 months ago
Sorry, I've got to go off line now, thanks for trying, I will have to wait for Siement to come
UK Appliance Technician: Kelly, Appliance Technician replied 11 months ago

I understand, thank you.

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