How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask AppTech8579 Your Own Question
AppTech8579
AppTech8579, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 1717
Experience:  worked on appliances for around 15 years
76126576
Type Your UK Appliance Question Here...
AppTech8579 is online now
A new question is answered every 9 seconds

My LG Washing machine Direct Drive 8 KG has finished its

Customer Question

hi my LG Washing machine Direct Drive 8 KG has finished its wash cycle but will not open. there is no error code but the handle does not 'feel ' live. I have also tried pulling a line around the rim to pull it pen without success and removing the plug?
JA: Can you guesstimate how old your LG is? And just to clarify, what's the exact model?
Customer: 2012? F1289TD
JA: Do you plan on doing the work yourself?
Customer: If possible
JA: Anything else we should know to help you best?
Customer: Taken the top off but cant see much
Submitted: 1 month ago.
Category: UK Appliance
Expert:  AppTech8579 replied 1 month ago.

Hello and welcome to Just Answer. Sorry for the delay. Please allow me a few moments to review your question.

Expert:  AppTech8579 replied 1 month ago.

Sounds like the door latch has failed and needs to be replaced.

Using the Star Rating Chart at the top of your page and rating me at least a 5 star is how I receive payment for helping you. Please if you do not understand my answer, don't hesitate to ask for more help. BONUSES appreciated. Please rate my service and not the appliance. Also rating me does not close this question and you can still post here if you need anymore help. Thank you!