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My samsung rs21 fridge is making a rattling noise when the…

Customer Question
Hi. My samsung...

Hi. My samsung rs21 fridge is making a rattling noise when the door is closed.

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

It's the RS21DCMSI don't think it's ice build up because it's been off for the

Contractor's Assistant: Do you plan on doing the work yourself?

Probably around 5 years old Yeah if I can do it myself that would be great

Contractor's Assistant: Anything else we should know to help you best?

I don't think so

Submitted: 11 months ago.Category: UK Appliance
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Customer reply replied 11 months ago
The noise seems to be coming from a white box at the bottom back corner unit (under the freezer section)
The freezer temperature is within guidelines. But the fridge is too warm (around 8 degrees)
Answered in 1 hour by:
8/4/2017
UK Appliance Technician: Kelly, Appliance Technician replied 11 months ago
Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 25,644
Experience: Highly accurate diagnostician with over 30 years experience!
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Hi, my name is ***** ***** I look forward to helping you!

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UK Appliance Technician: Kelly, Appliance Technician replied 11 months ago
  1. Does the noise get louder if you open the freezer door and hold the door switch closed?
  2. Or is it coming from the outside of the cabinet in the back?
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Customer reply replied 11 months ago
Hi. It's coming from the back (a white box under the freezer compartment). It has lots of wires coming out of it
UK Appliance Technician: Kelly, Appliance Technician replied 11 months ago

Thank you. Is it a fast clicking, like "chattering" of metal?

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Customer reply replied 11 months ago
Yeah.
Is stops when we open the door.
UK Appliance Technician: Kelly, Appliance Technician replied 11 months ago

Please allow me just a few minutes to prepare some information for you, thank you!

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UK Appliance Technician: Kelly, Appliance Technician replied 11 months ago

If you open up that box, the main PCB is mounted inside. The noise you are hearing is a relay (or more than one) chattering due to failure. The PCB will need to be replaced and is available below. All connections simply unplug and plug in making for an easy repair!

The link below is to the part you will need!

CLICK HERE

If you would be so kind, would you please remember to rate my service at the top of the page before you leave today? If you don't, I receive zero credit for my work. You may post back at anytime with follow up questions. Thank you so much!

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UK Appliance Technician: Kelly, Appliance Technician replied 11 months ago

Hello, I see this question is still open and I was just following up to see if you require further assistance.

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