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I have a zanussi refrigirator. There is no label of the

Customer Question

Hello i have a...

Hello i have a zanussi refrigirator. There is no label of the model. The only thing that i find is on the back the code CBNF350###-##-#### The refregirator is not working. The freezer is working fine.moreover the temperature as it shows the correct temperature of the fridge and freeze. What do u think thatis the problem

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

Zanussi and approximately 8-10 years

Contractor's Assistant: Do you plan on doing the work yourself?

Yes. I brougt a lot of technitian and yhey can not find what is the problem

Contractor's Assistant: Anything else we should know to help you best?

One technitian tols me may is the element, other the electronic plaket . The refrigiratir is not working for longbtime 7days. The freeze is working fine

Submitted: 5 years ago.Category: UK Appliance

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Answered in 70 days by:

10/11/2017

UK Appliance Technician: Daniel, Home Appliance Technician replied 5 years ago

Daniel, Home Appliance Technician

Category: UK Appliance

Satisfied Customers: 23,225

Experience: 30+yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.

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Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

UK Appliance Technician: Daniel, Home Appliance Technician replied 5 years ago

This is a full frost free appliance so basically the fridge gets its cooling from the freezer. The fan inside the freezer blows cold air into the fridge section.

So if the freezer is fine but the fridge isn't then its either the fan in the freezer is faulty or the evaporator in the freezer is blocked with ice and has stopped the air flow.

Now theres 2 ways to clear this. The easyist way is to full defrost the appliance. Turn off and leave the freezer door open for 24 hours. This will allow the ice to melt.

Or you can empty the freezer and remove the evaporator tray in the freezer at the top and drop it down. Then you can use a hairdryer to defrost it. Now this way is more harder as if its blocked with ice its not easy to remove the panels.

Once its defrost then see how it goes from there. It should get back to normal again from there.

But if it does it again in say 2-3 weeks then it has a defrost fault. Either the defrost heater, thermal cut out or control unit can be at fault here causeing this.

But try the defrost first and see how it goes. Fingers crossed this will get it going again.

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