How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
Type Your UK Appliance Question Here...
Rob is online now
A new question is answered every 9 seconds

Machine is turning left then right but will not move on to

Customer Question

machine is turning left then right but will not move on to next part of cycle
JA: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?
Customer: yes overnight
JA: Do you plan on doing the work yourself?
Customer: dont know what to do. I have made sure there is no blockage and checked all the outlets which are clear. I have managed to release all the water and the dokr but machine goes back to same
JA: Anything else we should know to help you best?
Customer: no
Submitted: 3 months ago.
Category: UK Appliance
Expert:  Kelly replied 3 months ago.

Hi, my name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 3 months ago.
  1. It is stopping with water in the tub?
  2. May I please have your model number so I am able to provide you with accurate, model specific information?
Customer: replied 3 months ago.
AQ91 29I
Expert:  Kelly replied 3 months ago.

If you look at the bottom of the front panel, do you see a small access panel in the corner?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
I assume you are talking about the filter which I have cleaned. All the outlet points from the tub are clear. It looks like the panel on the front is faulty as it will not let me access any programme. I have manually drained all the water from the machine and called a local appliance person as I dont think this is a simple fix
Expert:  Kelly replied 3 months ago.

I understand, thank you.