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Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My beko fridge freezer stopped working. it is about 3 years

Customer Question

hi
JA: Hello. What seems to be the problem?
Customer: my beko fridge freezer stopped working.
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: it is about 3 years old
JA: Do you plan on doing the work yourself?
Customer: depends what needs to be done...
JA: Anything else we should know to help you best?
Customer: i am not sure what the model it is i hve expired manufacturers warantee booklet for cfd5834aps/apw/apb model.
Submitted: 4 months ago.
Category: UK Appliance
Expert:  Daniel replied 4 months ago.

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

Expert:  Daniel replied 4 months ago.

When you say its stopped working in what way?

Has it fully defrosted now?

Is the compressor at the back running?

Is it hot to touch?

Customer: replied 4 months ago.
hi
it stopped working not long ago, is not fully defrosted it makes sounds on the back of fridge its not hot.
Customer: replied 4 months ago.
Customer: replied 4 months ago.
any advice?
Expert:  Daniel replied 4 months ago.

So is the compressor at the back running then?

Have you felt the compressor which is the black pot to see if its hot?

Customer: replied 4 months ago.
Customer: replied 4 months ago.
i dont know what a compressor is but I checked metal'scafolding' thing on the back of the fridge and it is warm.
Expert:  Daniel replied 4 months ago.

Have you seen my last reply above?

Customer: replied 4 months ago.
as far as i can see you just ask questions.
Customer: replied 4 months ago.
i hope you dont wait for me to pay for phone call because i am not interesed in. if you cant help me i will cancell payment that i did to get too you now.
Customer: replied 4 months ago.
kindly answer if you are provide advices here or not.
Expert:  Daniel replied 4 months ago.

I ask questions because i need to find out what its doing wrong. Just not working doesnt help me give an answer does it.

I need as much info as possible on what its doing wrong in order for me to give an answer.

Customer: replied 4 months ago.
i dont appreciate the 'does it' part in your statement.
Customer: replied 4 months ago.
i obviously leave feedback on your help. so what we are waiting for now?