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Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 21986
Experience:  Highly accurate diagnostician with over 30 years experience!
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Our hotpoint washer does not fill completely and for the

Customer Question

Our hotpoint washer does not fill completely and for the rinse and soak time only a little water actually comes in and I need a hose to fill it the rest of the way. Also no place to add fabric softener, what am I to do?
JA: Can you guesstimate how old your Hotpoint is? And just to clarify, what's the exact model?
Customer: the model is HSWP1000M2WW Serial number FA164493H
JA: Do you plan on doing the work yourself?
Customer: Yes if at all possible, we live in Saipan and I don't think there are any repair places for the Hotpoint.
JA: Anything else we should know to help you best?
Customer: Is this a normal problem and how can I repair it?
Submitted: 1 month ago.
Category: UK Appliance
Expert:  Kelly replied 1 month ago.

Hi, my name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 month ago.

The water level is not like older machines, it is regulated by the government now. See the attached page. Are the water levels about what is shown on that page?

Expert:  Kelly replied 1 month ago.

As for the softener dispenser, this model does not have one.