How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 21986
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your UK Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

Our hotpoint washer does not fill completely and for the

Customer Question

Our hotpoint washer does not fill completely and for the rinse and soak time only a little water actually comes in and I need a hose to fill it the rest of the way. Also no place to add fabric softener, what am I to do?
JA: Can you guesstimate how old your Hotpoint is? And just to clarify, what's the exact model?
Customer: the model is HSWP1000M2WW Serial number FA164493H
JA: Do you plan on doing the work yourself?
Customer: Yes if at all possible, we live in Saipan and I don't think there are any repair places for the Hotpoint.
JA: Anything else we should know to help you best?
Customer: Is this a normal problem and how can I repair it?
Submitted: 1 month ago.
Category: UK Appliance
Expert:  Kelly replied 1 month ago.

Hi, my name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 month ago.

The water level is not like older machines, it is regulated by the government now. See the attached page. Are the water levels about what is shown on that page?

Expert:  Kelly replied 1 month ago.

As for the softener dispenser, this model does not have one.