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Daniel
Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 16341
Experience:  25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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We have a hotpoint tcm580, it is working but not heating, we

Customer Question

Hi we have a hotpoint tcm580, it is working but not heating, we have changed the thermostats & the element, this has made no difference, also the empty water light is permanently on, even though its been emptied.
JA: Can you guesstimate how old your Hotpoint is? And just to clarify, what's the exact model?
Customer: Its a hotpoint aquarius TCM580. roughly just over 2 years old.
JA: Do you plan on doing the work yourself?
Customer: depends on how hard!
JA: Anything else we should know to help you best?
Customer: no
Submitted: 4 months ago.
Category: UK Appliance
Expert:  Daniel replied 4 months ago.

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

Expert:  Daniel replied 4 months ago.

If you have the empty water light lit then that will be why its not heating. This either a blocked or faulty pump at the back at the bottom.

Unplug the appliance.

At the bottom rear is a bulged container.

Lever this open, it hinges out, then lift the top off of it.

Take the hoses off, blow up them to ensure they are clean and clear.

Take the pump out.

Remove any debris in the pump.

Clean out the pump reservoir.

Check the float hasn't stuck.

Take the condenser out at the front.

Clean it out thoroughly.

Reach into the condenser chamber as far as you can and scoop out any fluff.

Reassemble the appliance and try it again. If it does the same again then the pump will need to be replaced to cure this im afraid.

Let me know how it goes.

Expert:  Daniel replied 4 months ago.

Hi

I see the question is still open here. Do you still need help on this?

If so just get back to me. If not then if you could remember to rate the answer that would be great.

Many thanks