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Ask Daniel Your Own Question
Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 16020
Experience:  25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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My cannon grill isnt working anymore. The knob won't turn, A

Customer Question

Hi my cannon grill isnt working anymore. The knob won't turn
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: A few months now
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: Thought iinitially that it was a safety feature I.E. a timer set or something but think it could need a new gas valve??
Submitted: 4 months ago.
Category: UK Appliance
Expert:  Daniel replied 4 months ago.

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

Expert:  Daniel replied 4 months ago.

Do you have the model number please.

Customer: replied 4 months ago.
Hi David I'm Steph yeah model number is ***** thanks
Customer: replied 4 months ago.
My mistake Daniel sorry about that. It's been a long day!! ��
Expert:  Daniel replied 4 months ago.

Thanks for that.

If the grill valve isnt turning on then im afraid its the gas valve itself thats the issue here.

Im afraid you will need to have the gas valve replaced to fix this. Now this involves breaking into the gas system on this so if you are confindent with gas then you can replace it yourself.

If not then you will need to get a gas safe engineer in to replace it.

But im afraid this will 100% be a faulty gas valve thats causing the fault here.

Customer: replied 4 months ago.
if you could explain on what I would need and how to do it that would be great ����
Expert:  Daniel replied 4 months ago.

Ok the parts break down is very clear so not sure which is the grill dial.

If you work you way from the timer clock which is the grill dial then i can get the correct part number.

Customer: replied 4 months ago.
Ok away from the clock (right hand side) I've got •••• hob controls then the • top oven/variable grill control
Then the • main oven controls and a small ignition switch to the left of that.
Expert:  Daniel replied 4 months ago.

Thanks for that. The part number for the gas valve is C00240025.

And to replace it you need to remove the complete hob top and then you can remove the front control panel as well.

With all this off you can then access the gas valve from there.

Customer: replied 4 months ago.
Ok so it's also called a gas tap is that correct?
Customer: replied 4 months ago.
Is it an easy job to do ?, and how long should it take me??
Expert:  Daniel replied 4 months ago.

Thats it.

It should take roughly about 20 mins to complete. I assume you have some equipment to check the gas system once you have done to make sure theres no leaks coming from it?

Customer: replied 4 months ago.
No I only got a co2 and monoxide tester what is it I would need! As I can borrow it from a friend
Expert:  Daniel replied 4 months ago.

You really need a drop test meter which you test from your gas meter as this will pick up a fault if theres a leak in there.

As them testers you have wont pick up a gas leak if there is one.

Customer: replied 4 months ago.
Ok then Daniel thank you for the help you have given.
Are there any steps to follow or any more ideas
Expert:  Daniel replied 4 months ago.

No not really. If you are pretty hand at diy repairs you should be fine stripping it down.

Expert:  Daniel replied 3 months ago.


I see the question is still open here. Do you still need help on this?

If so just get back to me. If not then if you could remember to rate the answer that would be great.

Many thanks