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Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 21921
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have an f21 error code on my Bosch Exxcel 7 Washig

Customer Question

Hello Pearl I have an f21 error code on my Bosch Exxcel 7 Washig Machine.
JA: Can you guesstimate how old your Bosch is? And just to clarify, what's the exact model?
Customer: I understand the Machine dates from August 2007. WAE24467GB/05
JA: Do you plan on doing the work yourself?
Customer: Hmmm...depends on what we think needs done.
JA: Anything else we should know to help you best?
Customer: Can f21 mean more than one problem?
Submitted: 3 months ago.
Category: UK Appliance
Expert:  Kelly replied 3 months ago.

Hi, my name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 3 months ago.

The F21 indicates an issue with the motor or the motor circuit in the control board.

Let's see if it will reset and restore operation.

-Turn the appliance knob to the 'off' or reset position, 12 o'clock.

-Turn the knob to the 6 o'clock position.

-Press and hold the spin button.

-While holding it, turn the knob to the 7 o'clock position.

-Continue holding the spin button for about 5 seconds.

-Release the button.

-Turn the knob to off.

Does it clear and begin working or return with the same error?

Customer: replied 3 months ago.
Hello Kelly
Expert:  Kelly replied 3 months ago.

Hello! :-)

The F21 indicates an issue with the motor or the motor circuit in the control board.

Let's see if it will reset and restore operation.

-Turn the appliance knob to the 'off' or reset position, 12 o'clock.

-Turn the knob to the 6 o'clock position.

-Press and hold the spin button.

-While holding it, turn the knob to the 7 o'clock position.

-Continue holding the spin button for about 5 seconds.

-Release the button.

-Turn the knob to off.

Does it clear and begin working or return with the same error?

Customer: replied 3 months ago.
Hi Kelly this procedure doesn't seem to help; when I press the rpm button there's no change.
Expert:  Kelly replied 3 months ago.

So that would likely indicate a faulty control board. You can look at the brushes in the motor but the control board is likely faulty. If you can provide a model number I can get you a link to that part.

Customer: replied 3 months ago.
This is WAE244467GB/05 FD 8708 600090 Does that identify it?
Expert:  Kelly replied 3 months ago.

Yes, thank you! Please allow me just a few minutes to prepare some information for you, thank you!

Expert:  Kelly replied 3 months ago.

The Power Module is number 0125 in the diagram at the link below, accessed by removing the top from the machine.

CLICK HERE

The link below is to the part you will need.

CLICK HERE

All connections will simply unplug and plug in making for an easy replacement!

We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. I hope I have earned a 5 star rating. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Customer: replied 3 months ago.
Thanks Kelly. That's all very helpful. And you certainly have your 5*!
Expert:  Kelly replied 3 months ago.

Thank you so much, I appreciate that! The star selection is at the top of the page. Thank you again!

Expert:  Kelly replied 3 months ago.

Hello, I see this question is still open and I was just following up to see if you require further assistance.