How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 22557
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your UK Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I have a miele premier 3000 washing machine - i have jammed

Customer Question

i have a miele premier 3000 washing machine - i have jammed the programme by turning on and off (to add something to the load) and cannot release it. i have tried leaving it for an hour and also turning off a the plug - to no avail. please can you help
JA: Can you guesstimate how old your Miele is? And just to clarify, what's the exact model?
Customer: i bought it in 2011 and the model is honeycomb care premier 3000
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: don't think so - it is just a question of how to reset the programme using the dial on the front - it has happened before and i have forgotten how to reset
Submitted: 10 months ago.
Category: UK Appliance
Expert:  Kelly replied 10 months ago.

Hi, my name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 10 months ago.

Press and hold the power button for at least 30 seconds. That should initiate a service cycle. Do all of the lights come on?