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Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My Neff washing machine is getting to the rinse cycle and

Customer Question

My Neff washing machine is getting to the rinse cycle and then stops and beeps. Model no W5320x0GB
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: Model no W5320x0GB
JA: Do you plan on doing the work yourself?
Customer: if possible
JA: Anything else we should know to help you best?
Customer: it worked perfectly before It has been doing this for the last 4 washes
Submitted: 9 months ago.
Category: UK Appliance
Customer: replied 9 months ago.
We do not konw if the thermostat is working as the water does not feel hot through the door temp should have been 40
Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kelly replied 9 months ago.

Hi, my name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 9 months ago.

Is the wash water draining out before it beeps?

Customer: replied 9 months ago.
Expert:  Kelly replied 9 months ago.

Does it sound like it is trying to fill after, making a humming/buzzing noise?

Customer: replied 9 months ago.
no, just beeps
Expert:  Kelly replied 9 months ago.

I suspect the issue may be related to the electronic control. Can you unplug it for a couple hours and then see if the behavior changes once it is plugged back in?

Customer: replied 9 months ago.
Thank you, ***** ***** unplug and then set going again
Expert:  Kelly replied 9 months ago.

Thank you, ***** ***** know what happens, please.

Customer: replied 9 months ago.
We turned it off for 2 hrs and then did a trial wash on 30, worked perfectly.
I then did a cleaning wash using soda cyrstals on 90, again perfect. then a proper 30 wash, perfect.
Have put a wash on this morning, a small load, 30 and it has stopped on the rinsing cycle. Water has drained and beeping noise. I have turned the programme knob to off.
Expert:  Kelly replied 9 months ago.

It sure sounds like the electronic control has problems. Can you unplug for a couple hours again to see if it will reset?