How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
Type Your UK Appliance Question Here...
Rob is online now
A new question is answered every 9 seconds

I have a Bosch Exxcel 1200 Express washing machine, and it

Customer Question

I have a Bosch Exxcel 1200 Express washing machine, and it has stopped spinning, so the clothes are sitting sopping wet in the machine. The separate spin cycle doesn't work either, even with the machine empty. The model number is ***** When trying to spin there is a loud continuous grumbling/graunching noise. Can you advise please.
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: As above, Bosch Exxcel 1200 Express, model WF02465GB/01, approximately 5 years old.
JA: Do you plan on doing the work yourself?
Customer: If it i feasible, yes.
JA: Anything else we should know to help you best?
Customer: The last couple of wash cycles don't seem to have cleaned as well as normal, so I was wondering if it could be the drive belt slipping, and not agitating the washing to the same extent.
Submitted: 10 months ago.
Category: UK Appliance
Expert:  bonzaco replied 10 months ago.

Hi my name is ***** ***** do you still require assistance?