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Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Having a problem setting up my AEG freezer, AEG Arctis 3100

Customer Question

Having a problem setting up my AEG freezer
JA: What's the make and model? And have you checked the settings recently?
Customer: AEG Arctis 3100 GANF-PSS
JA: Do you plan on doing the work yourself?
Customer: Yes, just need to set the freezer up. Seems that just plugging it in a and expecting it to work is not right. Need to press buttons etc, but the manual is not helpful
JA: Anything else we should know to help you best?
Customer: The manual says something about pressing the button twice, but if I do that the freezer looses temperature and gets warm
Submitted: 10 months ago.
Category: UK Appliance
Expert:  Daniel replied 10 months ago.

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

Expert:  Daniel replied 10 months ago.

Can you post the post the product number of the freezer please.

It will be on a sticker on the inside of the appliance and starts with a 9

Customer: replied 10 months ago.
Nothing starting with a 9
Expert:  Daniel replied 10 months ago.

Do you see anything on the rating plate that has a product or pnc number?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
Customer: replied 10 months ago.
Now I have given you all the numbers on the label
Expert:  Daniel replied 10 months ago.

Ive got nothing comming up on the service database on this model. Its more then likely as is a South African model.

So i will opt out of the question and if another expert can help you they will jump in.

Customer: replied 10 months ago.
OK, but if I cannot be helped, please reverse the charges on my credit card. I have already had a message about the deduction