How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
Type Your UK Appliance Question Here...
Rob is online now
A new question is answered every 9 seconds

The fridge & freezer won't get cold enough, Its a Smeg 15

Customer Question

The fridge & freezer won't get cold enough
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: Its a Smeg 15 years old american side by side doors.
JA: Do you plan on doing the work yourself?
Customer: No
JA: Anything else we should know to help you best?
Customer: Even when I've turned down as far as it goes thermostat wont get it cold enough.
Submitted: 10 months ago.
Category: UK Appliance
Expert:  Daniel replied 10 months ago.

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

Expert:  Daniel replied 10 months ago.

Is it both the fridge and freezer thats not getting cold enough?

Also can you post the model number please.

Customer: replied 10 months ago.
both not performing as they should.
Expert:  Daniel replied 10 months ago.

Do you have the model number please?

Customer: replied 10 months ago.
Expert:  Daniel replied 10 months ago.

Im sorry nothing is comming up with that number. Did you get the details of the sticker inside the fridge?