UK Appliance

UK Appliance Repair Questions? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

UK Appliance

In my new home there was a twin cooling SAMSUNG DA99 00528A.

Customer Question
Hello, JA: Hi. How can we...
Hello,
JA: Hi. How can we be of help?
Customer: My name is***** my new home there was a twin cooling SAMSUNG DA99 00528A. I suppose it's an old model cause i can not find it on the net neither on the samsung site. The temperature of the fridge is +3°C in down part and +14°C in the up part so I suppose that I should change the fan. How to change it ? Can still find a new fan for this model ? Is it still worth to repair this fridge ?
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: I do not know how old is it cause it was belonging to the previous owner of my home
JA: Do you plan on doing the work yourself?
Customer: yes I would like to try
JA: Anything else we should know to help you best?
Customer: no
Submitted: 1 year ago.Category: UK Appliance
Show More
Show Less
Ask Your Own UK Appliance Question
Answered in 3 minutes by:
9/21/2016
UK Appliance Technician: travis webb,
 replied 1 year ago
travis webb
Category: UK Appliance
Satisfied Customers: 2,510
Experience: maitenance tech at casto
Verified

Hello and welcome to just answer my name is ***** ***** I will be the one who will assist you today.

This sounds like it might be a thermostat or main board problem. Did the fluctuation in temperature happen at the same time as the dispenser problem? Can you also check the model number please?

Ask Your Own UK Appliance Question
Customer reply replied 1 year ago
I have only found behind the fridge the ref. DA99 00528A. Where should I look for another ref.? What do you mean y in the same time ? I have just remarked that the control panel is showing 14°C so I have check the temperature inside the fridge: 14-15°C inh the upper part and 1°C in the down part(I have settle the temperature at 1°C).
UK Appliance Technician: travis webb,
 replied 1 year ago

Sorry about that I did not mean to say dispenser problem. To many things in my head. I just meant when did the fluctuation in temperature happen?

Ask Your Own UK Appliance Question
UK Appliance Technician: travis webb,
 replied 1 year ago

You can look inside the door to see if there is a model number located in there?

Ask Your Own UK Appliance Question
Customer reply replied 1 year ago
Really sorry I should have started by: HelloTravis, I'm pleased to meet you.
Customer reply replied 1 year ago
I have seen nothing but I will try again
UK Appliance Technician: travis webb,
 replied 1 year ago

You are absolutely fine. Pleased to meet you as well hopefully we can get this problem solved for you.

Ask Your Own UK Appliance Question
Customer reply replied 1 year ago
ok I think I've found. Inside the fridge there is a filter cartridge and it's writtEn on it: "for use in system model N°. DA61-00159A-B
So I suppose this is the model
UK Appliance Technician: travis webb,
 replied 1 year ago

Nope that pulls up for a refridgerator hmmm. This is becoming pretty tricky. Let me try something else. Give me just a moment.

Ask Your Own UK Appliance Question
UK Appliance Technician: travis webb,
 replied 1 year ago

RS21DCNS I believe this is your model number. Do you see that anywhere on your unit?

Ask Your Own UK Appliance Question
UK Appliance Technician: travis webb,
 replied 1 year ago

Also is it just the fridge causing the temp problem or is it the freezer as well?

Ask Your Own UK Appliance Question
UK Appliance Technician: travis webb,
 replied 1 year ago

Here are the possible causes for your unit and whats its doing.

The condenser coils are usually located under the refrigerator. They dissipate heat as refrigerant passes through them. If the condenser coils are dirty, they won’t dissipate the heat effectively. As debris builds up on the coils, the refrigerator becomes less efficient, causing the refrigerator to work harder to cool down. If the coils are significantly dirty, the refrigerator will not be able to maintain the proper temperature. Check the condenser coils to determine if they are dirty—if the condenser coils are dirty, clean them.

The evaporator fan motor draws air over the evaporator (cooling) coils and circulates it throughout the refrigerator and freezer compartments. Some refrigerators have more than one evaporator fan motor. On refrigerators with only one evaporator, the evaporator is located in the freezer compartment. If the evaporator fan is not working, it will not circulate the cold air to the refrigerator compartment. If this occurs, the freezer may still get cold, while the refrigerator will not get cold. To determine if the evaporator fan motor is defective, try turning the fan blade by hand. If the fan blade does not turn freely, replace the fan motor. Additionally, if the motor is unusually noisy, replace it. Finally, if the motor does not run at all, use a multimeter to test the motor windings for continuity. If the windings do not have continuity, replace the evaporator fan motor.

http://www.repairclinic.com/PartDetail/Samsung-Refrigerator-Evaporator-Fan-Motor/DA3100146E/1486536?modelNumber=RS21DCSW&fromRepairHelp=True&ss=a4b160d1068094

The start relay works in conjunction with the start winding to start the compressor. If the start relay is defective, the compressor may sometimes fail to run or may not run at all. As a result, the refrigerator will not be cold enough. To determine if the start relay is defective, use a multimeter to test it for continuity between the run and start terminal sockets. If the start relay does not have continuity between the run and start terminal sockets, replace it. In addition, if the start relay has a burnt odor, replace it.

http://www.repairclinic.com/PartDetail/Samsung-Refrigerator-Start-Relay/3501001501/3447512?modelNumber=RS21DCSW&fromRepairHelp=True&ss=a4b160d1068094

The main control board might be defective. However, this is almost never the cause. Before replacing the main control board, test all of more commonly defective parts. If none of the other components are defective, consider replacing the main control board.

http://www.repairclinic.com/PartDetail/Samsung-Refrigerator-Main-Control-Board/DA4100185U/2030856?modelNumber=RS21DCSW&fromRepairHelp=True&ss=a4b160d1068094

Ask Your Own UK Appliance Question
Customer reply replied 1 year ago
I've finally found the model: RS56XDJSW. There is no problem with the freezer, working well.
UK Appliance Technician: travis webb,
 replied 1 year ago

Yup that is it

Ask Your Own UK Appliance Question
UK Appliance Technician: travis webb,
 replied 1 year ago
Ask Your Own UK Appliance Question
Customer reply replied 1 year ago
almost: it's a twin cooling system but with ice and water distributor morover the control panel is situated on the freezer part
Customer reply replied 1 year ago
I've already found on the net before I contact you that the twin cooling system has 2 fans: one for the freezer and one for the fridge. If it's enough cold down in the fridge and more you go up less is cold, is it not just the fan who stopped working ? Where can I find the fan in my fridge ?
UK Appliance Technician: travis webb,
 replied 1 year ago

since I do not have a manual for this fridge i can tell you typically they are located inside the fridge (fridge side) on the back panel. You will need to remove the back panel and see if you can locate it that way. I am going to check one more place for your manual.

Ask Your Own UK Appliance Question
UK Appliance Technician: travis webb,
 replied 1 year ago

So I have found some information on your unit. too much ice bulid up will stop enough cold air being blown into the fridge.Try turning it off letting all ice melt then turn it back on again and set thermostat at a lower temp.There may be ice you can't see.

Do you hear the fan running in the fridge on the fridge side?

Ask Your Own UK Appliance Question
Customer reply replied 1 year ago
the fridge/freezer was totally unfrozen cause was disconnected from approx middle of june untill approx.15 of august when we mowed in the home that we have bought and since this moment we have started the fride/freezer(who was already in the home and was working well when we visited the home in may) but since 6-7 days we have this problem.
UK Appliance Technician: travis webb,
 replied 1 year ago

Ok well then in that case yes its certainly the fan or compressor or main board. If you do not hear the fan running in the back of the fridge I would certainly start there. So like I said it should be located either by the access panel on the inside back of the fridge or behind the fridge by removing the back plate.

Ask Your Own UK Appliance Question
Customer reply replied 1 year ago
inside of th fridge I should undo the upper panel i.e. the part with the light and "the blue eye" Sor the down panel ?
Customer reply replied 1 year ago
If the freezer is working I suppose that it can not be the compressor cause as far as I know there is only one compressor for both side, isn't it ?
UK Appliance Technician: travis webb,
 replied 1 year ago

fans tend to be located in the bottom portions of the fridge.

Ask Your Own UK Appliance Question
Customer reply replied 1 year ago
Ok. Have You found the repairing manual for my model ? Where can I get it ?
Customer reply replied 1 year ago
you will stay on line while I undo the back panel or your job is already finished ?
UK Appliance Technician: travis webb,
 replied 1 year ago

Yes I will be here.

Ask Your Own UK Appliance Question
Customer reply replied 1 year ago
OK THANKS I PROCEED
UK Appliance Technician: travis webb,
 replied 1 year ago

Sounds good and as far as the manual so far I am still coming up dry there just doesnt seem to be one online for it that I can find anyway.

Ask Your Own UK Appliance Question
Customer reply replied 1 year ago
Just in order to be sure: I have paid 15€ for this chat. Is there a limit of time for this price ???
UK Appliance Technician: travis webb,
 replied 1 year ago

no there is not it doesnt matter if it take days or however long it takes. I am here to assist.

Ask Your Own UK Appliance Question
Customer reply replied 1 year ago
ok thanks i'm going to work...
UK Appliance Technician: travis webb,
 replied 1 year ago

sounds good and I am here if you need me.

Ask Your Own UK Appliance Question
Customer reply replied 1 year ago
have open bottom down: as foreseen full of heavy dust everywhere mainly on the radiator. Have clean all and now I'm opening the panel inside the fridge in order to find the fan.
UK Appliance Technician: travis webb,
 replied 1 year ago

ok sounds good keep me posted.

Ask Your Own UK Appliance Question
Customer reply replied 1 year ago
on the sides of panel ice and behind the panel plenty of ice on the radiator and the fan. I suppose it's because the fan has stopped working and morover because we 've settled the temp. at 1°C when we've seen that the average temp. o the fridge has reached +14°C.. For now we continue to unfreeze and then we will connect the fan and check if it's working.
UK Appliance Technician: travis webb,
 replied 1 year ago

sounds good. Just keep my informed.

Ask Your Own UK Appliance Question
Customer reply replied 1 year ago
SEE YOU TOMORROW
UK Appliance Technician: travis webb,
 replied 1 year ago

sounds good.

Ask Your Own UK Appliance Question
UK Appliance Technician: travis webb,
 replied 1 year ago

Just checking in to see how its going?

Ask Your Own UK Appliance Question
UK Appliance Technician: travis webb,
 replied 1 year ago

Never heard back from you I wanted to see how everything is going?

Ask Your Own UK Appliance Question
Ask travis webb Your Own Question
travis webb
travis webb
travis webb
Category: UK Appliance
Satisfied Customers: 2,510
2,510 Satisfied Customers
Experience: maitenance tech at casto

travis webb is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Rob

Rob

Home Appliance Technician

3,409 satisfied customers

20 yrs. experience with a major worldwide manufacturer.

Drcool

Drcool

Home Appliance Technician

469 satisfied customers

i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.

Appliance Tech-Care

Appliance Tech-Care

Appliance Technician

205 satisfied customers

35+ Yrs Experience - 40,000+ 'Real World' Repairs

DaddyG

DaddyG

Technician

102 satisfied customers

Qualified appliance tester

The Home Smithy

The Home Smithy

Appliance repairman

91 satisfied customers

Appliance repairman

Tyler Z.

Tyler Z.

Appliance Doc

76 satisfied customers

I have worked in the appliance industry ever since graduating from college.

Mr Repair

Mr Repair

Home Appliance Technician

40 satisfied customers

20 years experience

< Previous | Next >

Related UK Appliance Questions
I have a self-cleaning Electrolux Icon Oven. I have a ring
I have a self-cleaning Electrolux Icon Oven. I have a ring on the bottom of my oven, which outlines the hidden heating unit. I can't get it off, no matter what I have done. Any suggestions? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Beko refrigerator. My problem is that its freezing
Hello my name is ***** ***** have a Beko refrigerator … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I would be very grateful if you could help me out with an
Hello Daniel, I would be very grateful if you could help me out with an issue. I have a indesit IWDE 126 washer dryer here In my rented flat and I am having trouble with the draining function. It fill… read more
Daniel
Daniel
senior service enginner
High School or GED
2,304 satisfied customers
Oh, yes the dishwasher is stuck on the rinse cycle and it
Oh, hi yes the dishwasher is stuck on the rinse cycle and it appears that no water is getting through … read more
Kelly
Kelly
Owner/Technician
High School or GED
139 satisfied customers
My Lamona dishwasher has two flashing lights and is not
Hi my Lamona dishwasher has two flashing lights and is not working. Any ideas? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,304 satisfied customers
My Hotpoint freezer FSFL 1810 G is flashing, freezer has
Hi, my Hotpoint freezer FSFL 1810 G is flashing, freezer has thawed and fridge is not cold. I've gone into the freezer, taken the back off as previous posts have suggested but there is no build up of … read more
Daniel
Daniel
senior service enginner
High School or GED
2,304 satisfied customers
No lights or power at front panel. Incoming power is OK from
No lights or power at front panel. Incoming power is OK from power supply … read more
Daniel
Daniel
senior service enginner
High School or GED
2,304 satisfied customers
I need a wiring diagram for a Bosch/Siemens dishwasher
Hi I need a wiring diagram for a Bosch/Siemens dishwasher SMV53M00gb/16. I need to check the wiring between the module and the NTCs as I ahve incorrectly wired it whilst carrying out a replacement hea… read more
Kelly
Kelly
Owner/Technician
High School or GED
139 satisfied customers
I've got a hotpoint Aquarius wdl520. Light are flashing. And
Hello I've got a hotpoint Aquarius wdl520. Light are flashing. And the lights in the picture below are on. https://pasteboard.co/H2lwUDC.jpg… read more
Daniel
Daniel
senior service enginner
High School or GED
2,304 satisfied customers
A Zanussi washing machine FJS1225W how do I remove the drain
hi a Zanussi washing machine FJS1225W how do I remove the drain pump … read more
Daniel
Daniel
senior service enginner
High School or GED
2,304 satisfied customers
I have ff7190ep fridge freezer. Fridge not cooling. Fully
I have ff7190ep fridge freezer. Fridge not cooling. Fully defrosted and restarted. No change, still no cool air to fridge. I think it may be the damper but I can't see how the part is removed/ replace… read more
Daniel
Daniel
senior service enginner
High School or GED
2,304 satisfied customers
I have an electrolux oven that doesn't heat properly.
i have an electrolux oven that doesn't heat properly . basically if you heat it to 375 it says it is at 375. i place an oven external thermometer bought at store to check it and it says it is at 350 -… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a Bosch washing machine not working and the locked
I have a Bosch washing machine not working and the locked symbol is flashing on it I managed to get the clothes out with the emergency lock but still can't turn on a wash because the locked symbol is flashing … read more
Daniel
Daniel
senior service enginner
High School or GED
2,304 satisfied customers
I think there has been fresh cream drip into the drainage
I think there has been fresh cream drip into the drainage hole in my neff built in fridge. This is giving a bad smell now. Have cleaned the whole but smell still there. Smell is not from inside the fr… read more
Daniel
Daniel
senior service enginner
High School or GED
2,304 satisfied customers
We have a Diplomat washer which is rarely used. However, it
Hi, we have a Diplomat washer which is rarely used. However, it has developed a problem in that the soap block is ejected but doesn't break down in the wash which leaves dishes dirty. Any suggestions.… read more
Daniel
Daniel
senior service enginner
High School or GED
2,304 satisfied customers
I have an AEG Lavatherm T37400 tumble drier which has just
Hi. I have an AEG Lavatherm T37400 tumble drier which has just stopped heating and drying the clothes. I've taken the back off and have seen the heater element glowing red for a few seconds then going… read more
Daniel
Daniel
senior service enginner
High School or GED
2,304 satisfied customers
I have a E18 code on my Beko washing machine and my Start
Hi, I have a E18 code on my Beko washing machine and my Start button keeps flashing? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,304 satisfied customers
I have an integrated neff fridge/freezer. the interior light
i have an integrated neff fridge/freezer. the interior light is not on (as of this morning), and i have a feeling it seems to be warming up … read more
Daniel
Daniel
senior service enginner
High School or GED
2,304 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x