How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
Type Your UK Appliance Question Here...
Rob is online now
A new question is answered every 9 seconds

My fridge not cooling, freezer cabinet not freezing after

Customer Question

my fridge not cooling, freezer cabinet not freezing after being empty for a few weeks
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: whirlpool fridge with small freezer cabinet unknown model had for 14 years
JA: Do you plan on doing the work yourself?
Customer: if possibilbe depending on fault
JA: Anything else we should know to help you best?
Customer: been away for three weeks with nothing in the freezer cabinet and very little else fridge still on switch on
Submitted: 11 months ago.
Category: UK Appliance
Expert:  Kelly replied 11 months ago.

Hi, my name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 11 months ago.

Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?

Customer: replied 11 months ago.
don't hear any fan running, fridge has always been quiet, no frost inside freezer section
Customer: replied 11 months ago.
model number whirlpool arz 141/h
Expert:  Kelly replied 11 months ago.

Can you tell if the compressor is running or not?

Customer: replied 11 months ago.
no idea if running but decided to get new fridge thanks anyway
Expert:  Kelly replied 11 months ago.

I understand, thank you. Have a great rest of your day!