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Ask bonzaco Your Own Question
Category: UK Appliance
Satisfied Customers: 1466
Experience:  Owner at Dales Electronic
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Neff dishwasher stops after filling, bought in 2002. where

Customer Question

neff dishwasher stops after filling
JA: Just to clarify, what's the make and model of your dishwasher? And have you run a diagnostic test cycle?
Customer: bought in 2002. where would I find the modle number
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: both sides are off - water supply is OK and drain pump working nicely
Submitted: 11 months ago.
Category: UK Appliance
Expert:  Kelly replied 11 months ago.

Hi, my name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 11 months ago.

If it fills and drains, the wash motor is likely faulty or not getting energized. After it fills, does it hum or buzz or is it silent?

Customer: replied 11 months ago.
the wash motor does not hum or buzz. the cycle doesn't start correctly. the water doesn't get hot. what voltage will I see at the wash motor terminals?
Expert:  Kelly replied 11 months ago.

The motor should get 220 volts after it fills. Given all of the issues, it sounds like maybe the main control is faulty.

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 11 months ago.
Model FD 8207 050252So no voltage on the wash motor. no volts on the heater. the dishwasher is clicking - don't know what is. And this is after it has finished filling with there a safety device stopping the heater which stops the motor?
Expert:  Kelly replied 11 months ago.

Thank you. The heater won't energize until the motor runs. Is the clicking from the control panel area?

Customer: replied 11 months ago.
is that behind the door?
Expert:  Kelly replied 11 months ago.

Yes, near the top.

Customer: replied 11 months ago.
no - the clicks, 3 of them and cycles is down by motor/heater. between the clicks there is a slight buzz which could be the heater starting. on the motor what terminals should have 220v? I will connect a volt meter so can monitor it when the clicks go off.
Expert:  Kelly replied 11 months ago.

It won't be the heater, it has to be the motor attempting to start. The click is probably the thermal overload in the motor opening. I cannot locate the model you posted. Can you post a picture of that tag, please?

Customer: replied 11 months ago.
there you go. ready to connect volt meter to water ever
Customer: replied 11 months ago.
what ever...
Expert:  Kelly replied 11 months ago.

What are the characters in front of the 5443x2gb/17?

Customer: replied 11 months ago.
just S
Expert:  Kelly replied 11 months ago.

Test between violet and white at the motor.

Customer: replied 11 months ago.
getting zero volts. guess I could put 220v on these terminals and it should spin?
Expert:  Kelly replied 11 months ago.

No, it has to go through the capacitor and the windings have to change immediately. Can you see if you can tell for certain if the motor is what is making the noise?

Customer: replied 11 months ago.
can try. must be a way to wire the motor for it to spin?
Expert:  Kelly replied 11 months ago.

I will place your question back to the list in case another is able to help with that.

Customer: replied 11 months ago.
the hum and the click is from the heater matrix area - used a long wooden spoon on the lump of plastic on top of the heater.
should I get 220Volts on the heater and what terminals? between earth and the heating element?
Expert:  bonzaco replied 11 months ago.

Hi my name is ***** ***** I see that my college Kelly has opted out. Firstly is the circulating pump actually working ie spinning?