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Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 22566
Experience:  Highly accurate diagnostician with over 30 years experience!
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We have a neff slide and hide and have taken it off to clean

Customer Question

JA: Hello. What seems to be the problem?
Customer: We have a neff slide and hide and have taken it off to clean some marks however the springs seem to have jammed. you can put the door back on and slide it under but it wont come up to shut it
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: any ideas Pearl!!
JA: Do you plan on doing the work yourself?
Customer: yep we have cleaned the doors etc. we normally do it and the doors go back on fine
JA: Anything else we should know to help you best?
Customer: no
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.

Hi, my name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 1 year ago.

I suspect the springs may have come out of place. Does the door close but just not stay or not even close?

May I please have your model number so I am able to provide you with accurate, model specific information?