How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 21944
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your UK Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

My hob is not working due to a crack and possibly water

Customer Question

my hob is not working due to a crack and possibly water seaping through. it normally resets itself but has not done so this time . Please can you advise ?
JA: How long has this been going on? And how severe is the problem?
Customer: been going on just over 12 months now . Severity is now that it is no longer working
JA: Do you plan on doing the work yourself?
Customer: if possible
JA: Anything else we should know to help you best?
Customer: not at this stage that i can think of
Submitted: 10 months ago.
Category: UK Appliance
Expert:  Kelly replied 10 months ago.

Hi, my name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 10 months ago.

Using it cracked is not safe and, I also suspect water has damaged the electronics under the glass.

May I please have your model number so I am able to provide you with accurate, model specific information?