UK Appliance Repair Questions? Ask a Technician for Answers ASAP
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So it will fill up and start washing fine and then the dispenser opens and the unit shuts down, never to wash or drain? What do you have to do to get it going again?
I suspect the main electronic controller has problems or the dispenser circuit may have a short that, when energized, it causes the controller to stop working. Are you able to disassemble the door panels to access the dispenser to remove its wires and see if the cycle will run straight through? That will tell us if the dispenser is at fault or the controller.