Hiya, OK, then the only way to get this checked and sorted is to take it out of it's integrated position.
The drain pump running all the time normally suggests the anti flood device in the base of the machine (not inside the tub) has been activated. This is normally a leak or spillage of water into the base that causes it.
Unplug the appliance and disconnect the hoses. Take the appliance out of it's integrated position. Put towels down at the rear. Tilt the machine rearwards till it's almost on it's back and drain the water out of the base.
Once drained, stand it up, reconnect the hoses and plug it in. Try the machine again. If it was a spillage, it will now be working ok. If it's a leak, it will begin to work then fail the same way again.
If it leaks, you need the side panels off, the base drained and then test the machine so you can find the source of the leak.
Once you cure the leak, the machine will work.
Obviously, if you cannot do the work yourself, you'll need to get someone in to sort it out for you.
Hope this helps
Let me know if you need more help.