How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 22558
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your UK Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I nam getting error 16 on my new hoover waashing machine I

Customer Question

I nam getting error 16 on my new hoover waashing machine I pucrchased from currys less than 2 montths ago I cannnot open the door to remove dclothing
JA: Can you guesstimate how old your Hoover is? And just to clarify, what's the exact model?
Customer: less than 2 months old i dont know the model number or where to find it
JA: Do you plan on doing the work yourself?
Customer: dynamic next is on the front
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks!

Error 16 means there is a problem with the heater circuit. That should not prevent the door from opening, though. Is there water that has not drained? Unplug the machine for at least 4 hours to reset the electronics. Does it allow the door to open when plugged back in?