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George-Allsorts, Senior Appliance Technicial Manager
Category: UK Appliance
Satisfied Customers: 1448
Experience:  Senior Service & Technical Manager at Allsorts Recycling & Appliance Repairs
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I have an AEG 6410KFN hob that is showing as locked. I have

Customer Question

Hi, I have an AEG 6410KFN hob that is showing as locked. I have tried the manufacturers unlock but this only brings up the error code.
Submitted: 1 year ago.
Category: UK Appliance
Expert:  George-Allsorts replied 1 year ago.

Hello Ross, my name is George,

What error code is appearing?

Customer: replied 1 year ago.
ER03 shows on the hob
Expert:  George-Allsorts replied 1 year ago.

Thanks for that Ross.. Do you know the Product code.. It should be an 11 digit number starting with 94

Customer: replied 1 year ago.
PNC 949 592 282
S No 70690022
Customer: replied 1 year ago.
I have managed to unlock the cooker by pressing the - & bottom right +, followed by bottom left & right +.
Once the cooker turns off/on this needs to be re-entered
Expert:  George-Allsorts replied 1 year ago.

On this appliance the error code is referring to a constant touch of the activation buttons... This could be because someone has leaned on the appliance; water spill; grease (Food); grease (Incorrect cleaning product used), or for many other reasons.

The link below will give you the stated reason from the service manual.

Customer: replied 1 year ago.
Thanks, ***** ***** that yesterday. I still cannot remove the child lock. The manual states to press the - and bottom right + at the same time. By chance I found that adding in both bottom ring after would release the lock temporarily. I need to turn off the lock permanently .
Expert:  George-Allsorts replied 1 year ago.

Here is the information for overriding and also for cancelling the Child Lock.

Expert:  George-Allsorts replied 1 year ago.

Please reciprocate the assistance I gave you, by taking the time to rate my assistance using the stars provided at the top of the page.

Customer: replied 1 year ago.
As my previous I have tried the guidance from the manual but this has not worked
Expert:  George-Allsorts replied 1 year ago.

Have you tried the protocol for engaging the Child Lock and then Disengaging afterwards?