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Pearl, JA: I'll do all I can to help. Tell me a bit more

Customer Question
Hi Pearl, JA: I'll do all...
Hi Pearl,
JA: I'll do all I can to help. Tell me a bit more about what's going on so we can help you best.
Customer: I have a Zanussi Jetstream Washing Mach Mod ZWF14380W
JA: Is there anything else important you think the Appliance Technician should know?
Customer: It does not display an Error Message , just stops on the washing cycle after about 1-2 mins It does this on all wash cycles. It draws off the detergent but not conditioner (it does not operate long enough). Any ideas ?
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: UK Appliance
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Answered in 8 minutes by:
5/5/2016
UK Appliance Technician: bonzaco,
 replied 1 year ago
bonzaco
Category: UK Appliance
Satisfied Customers: 1,466
Experience: Owner at Dales Electronic
Verified
Can you give me the pnc number that is in the door frame on the rating lable please - Ian
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Customer reply replied 1 year ago
HI Ian,Product No.###-##-####Serial No. 903 00043
Type. H1954443
UK Appliance Technician: bonzaco,
 replied 1 year ago
OK if you put it onto a spin cycle will it spin?
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Customer reply replied 1 year ago
Yes it spins and drains.
UK Appliance Technician: bonzaco,
 replied 1 year ago
OK so we know the motor and pump work - do you have a multimeter?
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Customer reply replied 1 year ago
afraid not.
Customer reply replied 1 year ago
Afraid not.
UK Appliance Technician: bonzaco,
 replied 1 year ago
OK well we need to be able to check the water inlet valves as two are used during fill and if one doesnt work the appliance stalls
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Customer reply replied 1 year ago
There is only 1x inlet which is at a high level. the other valve is the drain.
UK Appliance Technician: bonzaco,
 replied 1 year ago
On the outside yes there is only one connection but once you take the top of it splits to two.
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Customer reply replied 1 year ago
Ok, taking top off next few mins.
Customer reply replied 1 year ago
OK, top off and 2 valves visible.
UK Appliance Technician: bonzaco,
 replied 1 year ago
OK have you a means of testing for a voltage - even a mains tester would help.
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Customer reply replied 1 year ago
afraid no electrical testing equip at all- popping into neighbour to see if can borrow.
Customer reply replied 1 year ago
Got one now, I'm not electrically proficient so hope this one is working ok.
UK Appliance Technician: bonzaco,
 replied 1 year ago
OK what have you got so I know what Im working with?
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Customer reply replied 1 year ago
A phase tester
UK Appliance Technician: bonzaco,
 replied 1 year ago
No good unless it has voltage and resistance measurement capacity?
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Customer reply replied 1 year ago
Afraid not. I'll have to buy equipment in the morning. What do you suggest is best?
Leaving tomorrow for UK, can I pick this up with you again on Tuesday when I return?
Dave
UK Appliance Technician: bonzaco,
 replied 1 year ago
All you need is a cheap multimeter that can take Voltage AC and Resistance readings and as a bonus one that has a continuity beeper. Dont go spending a great deal cheapest you can get, we are not too worried about accuracy more about indications.
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Customer reply replied 1 year ago
Ok. Thanks very much. Do I just log on again on Tuesday? Is there a ticket number I need?
UK Appliance Technician: bonzaco,
 replied 1 year ago
Just log back on and you will be routed to me and we can pick it up from where we left off. - Ian
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Customer reply replied 1 year ago
Many thanks Ian. Much appreciated.
Dave
UK Appliance Technician: bonzaco,
 replied 1 year ago
A pleasure, speak to you soon.
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