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Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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My washing machine doesn't unlock and every so often a snowflake

Customer Question

my washing machine doesn't unlock and every so often a snowflake icon is flashing, I was trying to find out what it means. I don't have the manual
JA: I'll do all I can to help. Tell me a bit more about what's going on so we can help you best.
Customer: the washing has finished and the door doesn't unlock. Snowflake symbol is flashing
JA: Is there anything else the Appliance Technician should be aware of?
Customer: the washing was very dirty, horse rugs so there may be hair cloging it up
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: UK Appliance
Customer: replied 1 year ago.
don't bother, I'll get someone to come and fix it
Customer: replied 1 year ago.
I don't know what I was thinking of ... I suppose people are feeling a bit desperate when they contact you!!
Expert:  bonzaco replied 1 year ago.
Manufacturer and model number please