How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 21925
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your UK Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

Hotpoint Aquarius WD5290 washer/drier ***** ***** Not

Customer Question

Hotpoint Aquarius WD5290 washer/drier ***** *****
JA: Thanks. Can you give me any more details about your issue?
Customer: Not pumping out - filter is clear, machine drains by gravity ok, all pipes clear. Pump impeller runs for a few seconds on pump out and then stops.
JA: OK got it. Last thing — UK Appliance Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If the pump is stopping, then I would suspect it is losing the voltage from the controller or the pump is stopping due to a mechanical failure. When it stops pumping, do you hear the pump humming or buzzing? Do you have a meter to test voltage at the pump with?

Customer: replied 1 year ago.
Power to the pump Only for about 3 seconds.
Expert:  Kelly replied 1 year ago.

So, the controller is having trouble. Unplug the machine for a few hours, any change?

Customer: replied 1 year ago.
Expert:  Kelly replied 1 year ago.

I believe the main control module will need to be replaced.