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Problem with candy washer dryer.when washing and it get to…

Customer Question
Problem with candy washer dryer.when...
Problem with candy washer dryer.when washing and it get to second rinse it stops and stain blaster light and 90 minte lights flashing
Submitted: 2 years ago.Category: UK Appliance
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Answered in 17 minutes by:
2/26/2016
UK Appliance Technician: Daniel, Home Appliance Technician replied 2 years ago
Daniel
Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 17,463
Experience: 25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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Hi

When them lights flash you need to count the number of flashes from them in between the pause and let me know.

Regards

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Customer reply replied 2 years ago
Flashing three times
UK Appliance Technician: Daniel, Home Appliance Technician replied 2 years ago

Thanks for that. 3 flashes is a time out draining error code.

What you need to do is check the filter in the bottom corner of the washer.

Remove the plastic trim on the front at the bottom and you will see the filter from there.

You need to slowly drain the water from there and then fully remove it and clear out any debris in there.

Then look inside the filter chamber and you will see the pump impeller X shape. Just check theres nothing jammed up in there and make sure its all clear.

If that's fine then you need to check the waste pipe and were it drains to and make sure that's all clear.

Check that and see what you find as the fault its reporting is a time out draining fault.

Regards

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Customer reply replied 2 years ago
How do you get it out ? Black thing with white round thing next to it?
UK Appliance Technician: Daniel, Home Appliance Technician replied 2 years ago

It normally unscrews.

On some models theres a small screw in there which you need to remove then you can unscrew the filter anti clockwise.

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Customer reply replied 2 years ago
There is a black hole but can't see screw?
UK Appliance Technician: Daniel, Home Appliance Technician replied 2 years ago

If theres no screw there then it should just unscrew anti clockwise.

Sometimes it can be very tight so you may need to use a pair of pliers to do this.

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Customer reply replied 2 years ago
Is it the big black bit am screwing or the little white thing next to it?sorry to be a pain!
UK Appliance Technician: Daniel, Home Appliance Technician replied 2 years ago

Can you post a picture of the part you see?

If not then do you have the model number please?

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Customer reply replied 2 years ago
Any suggestions?
UK Appliance Technician: Daniel, Home Appliance Technician replied 2 years ago

Looking at the picture as the end cap of the filter come off?

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Customer reply replied 2 years ago
the white bit come off
UK Appliance Technician: Daniel, Home Appliance Technician replied 2 years ago

Ok that white bit will have been attached to the black part.

What you need to do is with a pair of pilers hold the centre of the black part and pull it forwards and it should come out.

If it doesn't then theres something stuck in there jamming it up.

In this case you will need to pull the washer out and lean it backwards and remove the pump from under the washer completely and then you should be able to clear it out from there.

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Customer reply replied 2 years ago
OK will try that thank you
UK Appliance Technician: Daniel, Home Appliance Technician replied 2 years ago

No worries, Let me know how it goes.

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UK Appliance Technician: Daniel, Home Appliance Technician replied 2 years ago

Hi

Just wondering how you got on with the appliance as the question is still open?

Do you need more help on this?

If so just get back to me. If not the if you could remember to click the rating stars at the top that would be great.

Many thanks

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Category: UK Appliance
Satisfied Customers: 17,463
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Experience: 25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.

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