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I have a brand new Electrolux Wave Touch EWFLS70J washer,

Customer Question
less than a week old...
I have a brand new Electrolux Wave Touch EWFLS70J washer, less than a week old. It stopped mid cycle and is totally dead. It will not "wake up". There is power to the outlet and the breaker is fine. I can't even open the door to get the clothes out. Help!
Submitted: 2 years ago.Category: UK Appliance
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Answered in 15 hours by:
2/25/2016
UK Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 26,071
Experience: Highly accurate diagnostician with over 30 years experience!
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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The issue is with the electronic control if you are certain there is power to the outlet. Unplug the machine for a few hours. Does the behavior change when plugged back in?

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Customer reply replied 2 years ago
No, that didn't help at all.
UK Appliance Technician: Kelly, Appliance Technician replied 2 years ago

The electronic control will need to be replaced. I would call for warranty service but, if you wish, I can also help with replacing it yourself, at your own expense, if you prefer. Just let me know.

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UK Appliance Technician: Kelly, Appliance Technician replied 2 years ago

Hello, I was just checking in with you because I have not heard back from you. If you have no other questions, positive feedback would be appreciated.

Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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