UK Appliance

UK Appliance Repair Questions? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

UK Appliance

I have a Hotpoint FFA90 Fridge Freezer. Fridge not getting

Customer Question
Hi, I have a Hotpoint...
Hi, I have a Hotpoint FFA90 Fridge Freezer. Fridge not getting cold and I know there are issues with the drain plug blocking with ice but I have already fixed that problem and it is not iced up round the fan at all. So I checked the fan is working by pressing and holding fast freeze button, closing door and then opening door, press defrost button 5 times and the fan spins up. So I removed the enclosure round the fan outlet in the fridge. There is a plate there that opens and closes and it seems not to be opening. Is there a way to check that this is working? Or is it likely that the motor that controls the flap has failed? Advice appreciated.
Submitted: 1 year ago.Category: UK Appliance
Show More
Show Less
Ask Your Own UK Appliance Question
Answered in 4 minutes by:
1/31/2016
UK Appliance Technician: Daniel, Home Appliance Technician replied 1 year ago
Daniel
Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 16,996
Experience: 25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Verified

Hi

Have you completey removed the back panel inside the freezer?

You need to remove the front one and then you will se the other panel with the fan on it. Remove this and behind this is the evaporator. Check this isn't blocked up with ice as this is quite common as it stops the air flow around the system.

As to the damper in the fridge opening and closing these never fail. I don't think ive replaced one before for actually failing as they just don't go wrong.

Check the evaporator inside the freezer for ice build up and let me know.

Regards

Ask Your Own UK Appliance Question
Customer reply replied 1 year ago
How would I know that it's not iced up round the fan if I hadn't removed the panel? Yes, I removed the panel. It is not iced up, and the heaters are also working. Is there a way to check with the diagnostics mode if the damper is opening and closing?
UK Appliance Technician: Daniel, Home Appliance Technician replied 1 year ago

You can check the fan isn't iced up by removing the first plastic cover and leaving the other one in place hiding the evaporator still as I said.

As to checking the damper do the same as you did to test the fan but instead of pressing the defrost button 5 times just press it 4 times and it should show t6 on the display

This will then open the damper and bring the fan on so then feel the vents in the back wall and see if you can feel the air through there.

Let me know what happens

Ask Your Own UK Appliance Question
Customer reply replied 1 year ago
To Clarify,I removed the plastic panel inside the freezer. behind it, I see the fan and the cooling fins and at the bottom is a drain hole which drains the melted water through to a plate on top of the motor. I do not see a second plastic panel in there that you refer to. It was not iced up around the fan at all when I removed the panel while freezer was cold. It is now completely defrosted. I used to have the issue with freezing round the fan but that was fixed and this is NOT the issue.I tested the damper as you said, and it is opening so as you say, it has not failed. Is there any other reason that the damper could fail to open? How cold does the freezer have to get before the damper opens by the way?
UK Appliance Technician: Daniel, Home Appliance Technician replied 1 year ago

I think you have removed both panels together as the front panel is only thin and it clips in so you have more then likely removed both at the same time on this.

If you have access to the evaporator unit which is the cooling fins you see at the bottom of this in the right hand side is a vent hole.

Feel in there as ice can block up in that vent and this stops the air blowing up the vent to the fridge.

As its completey defrosted now its going to be hard to feel the cold air circulating as its defrosted now.

So make sure that vent is free from ice and then refit the panels and see how it goes from there.

If the fridge still isn't cold but the freezer is then all it can be is the control board at the top as we know the damper is working as in test mode it opens and closes so it only leaves the control board at the top at fault.

Now the bad news is you cannot replace yourself unless you have the programming kit as the boards are sold blank. They have to be programmed up with the software for them to work.

Now if you wanted it fixing the cheaper option is to get Hotpoint themselves in as they do a fixed price repair for £110 so for that they will replace board and program it with there laptop. Were as if you were to do yourself you would need to buy the part then the programming hardware key and then the smart card which will take the price for all that over £250 so not even worth it.

But check the above and see what you find with the ice in the vents and let me know.

Regards

Ask Your Own UK Appliance Question
Customer reply replied 1 year ago
The drain hole is not iced, the fan is not iced up, the panel is not iced up, the vent holes are not iced up, icing up is not the issue. I put the panel back in the freezer and opened the damper in diagnostic mode. The damper opens and the fan switches on, I feel air blowing through the fridge vent. If I understand your reply correctly, the only thing that would stop the damper opening automatically is the control board correct?
UK Appliance Technician: Daniel, Home Appliance Technician replied 1 year ago

That's it. Now there is sensors in there but if they fail you will get an error code on the display showing this.

But these fridges will still work even if the sensors fail as the control board remembers the timing of it all and basically takes over from the sensors so even if the sensors were faulty you wouldn't really notice it anyway.

So this just basically leaves the control board not opening the damper up during normal working of the fridge.

Ask Your Own UK Appliance Question
Ask Daniel Your Own Question
Daniel
Daniel
Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 16,996
16,996 Satisfied Customers
Experience: 25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.

Daniel is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Rob

Rob

Home Appliance Technician

3,409 satisfied customers

20 yrs. experience with a major worldwide manufacturer.

Drcool

Drcool

Home Appliance Technician

469 satisfied customers

i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.

Appliance Tech-Care

Appliance Tech-Care

Appliance Technician

205 satisfied customers

35+ Yrs Experience - 40,000+ 'Real World' Repairs

DaddyG

DaddyG

Technician

102 satisfied customers

Qualified appliance tester

The Home Smithy

The Home Smithy

Appliance repairman

91 satisfied customers

Appliance repairman

Tyler Z.

Tyler Z.

Appliance Doc

76 satisfied customers

I have worked in the appliance industry ever since graduating from college.

Mr Repair

Mr Repair

Home Appliance Technician

40 satisfied customers

20 years experience

< Previous | Next >

Related UK Appliance Questions
I have code E008 on my hoover washing machine even though it
I have code E008 on my hoover washing machine even though it is not plugged in The door wont open … read more
Daniel
Daniel
Home Appliance Technician
16,996 satisfied customers
I have a problem with our dishwasher aeg favorit40010vi. as
Hi Pearl, i have a problem with our dishwasher aeg favorit40010vi. as soon as you switch the machine on, you get the just the program normal 65 led on and it is fixed. the machinbe wont start or work.… read more
Daniel
Daniel
Home Appliance Technician
16,996 satisfied customers
Need to replace drain hose on Zanussi dishwasher, model
Need to replace drain hose on Zanussi dishwasher, model ZDF21001WA … read more
Daniel
Daniel
Home Appliance Technician
16,996 satisfied customers
My beko washing machine is flashing the ready wash end
My beko washing machine is flashing the ready wash end lights at the same time. I tried holding the start / pause button for 5seconds it kicks as if it's going to start but doesn't… read more
Daniel
Daniel
Home Appliance Technician
16,996 satisfied customers
No water to drink ,but plenty of ice. Seven years old. If i
I fitted a new filter about three weeks ago ,i then ran off three litres of water and then it stopped working… read more
Daniel
Daniel
Home Appliance Technician
16,996 satisfied customers
The info screen on our hotpoint tumble dryer flushes all the
hello. the info screen on our hotpoint tumble dryer flushes all the time when switched on and does not show the time elapsed since the program started. what may cause this? thx … read more
Daniel
Daniel
Home Appliance Technician
16,996 satisfied customers
The bulb is not working on my aeg micromat combi, how do i
the bulb is not working on my aeg micromat combi, how do i check it? … read more
Daniel
Daniel
Home Appliance Technician
16,996 satisfied customers
I have a Frigidaire dryer that after 4-5 minutes it goes on
I have a Frigidaire dryer that after 4-5 minutes it goes on Ad and then it cuts off … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a FDAL 11010 Dishwasher. When I start it to wash on
I have a FDAL 11010 Dishwasher. When I start it to wash on any setting you can hear the water entering the machine but all of a sudden it cuts out and the on/off ,rinse aid and salt lights start flash… read more
Daniel
Daniel
Home Appliance Technician
16,996 satisfied customers
Has any Seimens AFCI electric circuit breaker been recalled?
has any Seimens AFCI electric circuit breaker been recalled? … read more
Kelly
Kelly
Owner/Technician
High School or GED
139 satisfied customers
The igniter on my main gas oven will not stop sparking. The
the igniter on my main gas oven will not stop sparking. The oven lights but sparking continues. any idea which part i need? … read more
McgiverSR
McgiverSR
Technician
Vocational, Technical or Trade School
37 satisfied customers
My Beko DW603 dishwasher isn't heating on all programs. Once
Hi there. My Beko DW603 dishwasher isn't heating on all programs. Once a program ends and you expect that bellow of steam once the door opens, that unfortunately isn't happening and everything inside … read more
Daniel
Daniel
Home Appliance Technician
16,996 satisfied customers
We have a Bosch washer/dryer model no 22052. Is there a
We have a Bosch washer/dryer model no 22052. Is there a filter ? Many thanks. … read more
Daniel
Daniel
Home Appliance Technician
16,996 satisfied customers
The upper grill elect screw has fallen out, it was corroded,
The upper grill elect screw has fallen out, it was corroded, so I need to remove the Bosch top oven. I have removed 2 star screws, but cannot see what is now stopping me from removing the oven? … read more
Daniel
Daniel
Home Appliance Technician
16,996 satisfied customers
I have a smeg SUK 92 MBL8 range cooker. the timer has broken
Hi I have a smeg SUK 92 MBL8 range cooker. the timer has broken and I am am trying to by-pass it. … read more
Daniel
Daniel
Home Appliance Technician
16,996 satisfied customers
The fan of my Hotpoint HUE 61X oven sometimes doesn't start
The fan of my Hotpoint HUE 61X oven sometimes doesn't start when the oven is turned on. Sometimes it starts perfectly. It moves by hand OK and the oven light always works. … read more
Daniel
Daniel
Home Appliance Technician
16,996 satisfied customers
I have a Hotpoint Freezer model 8709 which is leaking, there
Hello I have a Hotpoint Freezer model 8709 which is leaking, there is a thick layer of ice that has formed underneath the freezer and also now around the seal where the door closes at the bottom. Any … read more
Daniel
Daniel
Home Appliance Technician
16,996 satisfied customers
My beko dishwasher won't fill with water / start the cycle.
hi, my beko dishwasher won't fill with water / start the cycle. There is a humming so the pump / motor is trying to do something when i turn it on..? … read more
Daniel
Daniel
Home Appliance Technician
16,996 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x