UK Appliance Repair Questions? Ask a Technician for Answers ASAP
Could you advise if the buzzing stops when the door is opened and secondly can you give me its full model number please.
Iss the buzzing for a period of time followed by a click?
OK from the information that you have given me it seems that the evaporator (the thing that produces the cold air) is likely frozen up or the defrost timer has jammed. You need to get your stuff put somewhere else (another freezer) whilst the appliance defrosts and you can retry its operation. Plug out and towels around the door to catch the defrosting ice.
OK one final check, if you open the door can you hear a hissing of refrigerant as it passes through the evaporator or is it more of a gurgle?
OK go around the back and put your hand on the motor, is it cold, warm or hot?