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Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 16558
Experience:  25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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Our hot point ultimate 914 dishwasher shows error code A:11.

Customer Question

Our hot point ultimate 914 dishwasher shows error code A:11. How can we rectify this fault?
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Daniel replied 1 year ago.


A11 indicates a fault in the wash motor circuit.

This is from the service manual :-

Wash Pump Faulty

Note: Due to the electronics fitted to the wash motor it is not possible to test the

wash pump motor with test equipment.Pump Motor:

No circuit has been detected for 20 seconds.

  • Check the wiring and data control lead connections to the Wash Pump Motor.
  • Check the wiring between the Wash Pump Motor and Power Module.
  • Replace the module.

If the module (main control board) is replaced it has to be programmed to the appliance once fitted.

This needs special equipment I'm afraid.

Sorry, not a simple fix and not an easy diy one.

Before doing anything else, unplug the appliance for 10 minutes.

This is long enough for any stored memory to erase.

Plug in again, try the machine.

If still the same, it suggests a faulty motor and/or control board.

Hope this helps

Let me know how it goes


Expert:  Daniel replied 1 year ago.


Just wondering how you got on with the dishwasher as the question is still open?

Do you still need more help on this?

If not then if you could rate the answer that would be great.