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I have a new schott ceran which is locked, how do I unlock

Customer Question
I have a new schott...
I have a new schott ceran which is locked , how do I unlock
Submitted: 2 years ago.Category: UK Appliance
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Answered in 5 minutes by:
12/28/2015
UK Appliance Technician: Daniel, Home Appliance Technician replied 2 years ago
Daniel
Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 16,997
Experience: 25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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Hi

Can you post the make and model number of the hob please.

Regards

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Customer reply replied 2 years ago
Schott ceran ....9000 938829
UK Appliance Technician: Daniel, Home Appliance Technician replied 2 years ago

Schott ceran is just the makers of the glass not the hob itself.

Do you have an instruction book with the hob that tells you what make of hob it is?

If not then do you have a button of a key on there?

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Customer reply replied 2 years ago
It is the glass job which is locked from new... I have no instruction manual , just what I have provided
UK Appliance Technician: Daniel, Home Appliance Technician replied 2 years ago

Ok this makes it harder not knowing what brand of hob it is.

But we should be able to sort this out still. Did you see if theres a picture of a key on the touch buttons on the hob?

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Customer reply replied 2 years ago
Brand is Siemens ...
Picture of key is on right hand side
Customer reply replied 2 years ago
Sorry, picture of key is on left hand side next to on/off
UK Appliance Technician: Daniel, Home Appliance Technician replied 2 years ago

Ok as its a siemens then try this.

Press and hold the key button for about 10 seconds and that should take the lock off.

If not then press and hold the on/off button again for 10 seconds and see if that works.

Try them and see what happens and let me know.

Regards

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Customer reply replied 2 years ago
Have some more info.... Siemens EH611fn17f... Table flex induction touch slider so cadre...
It is still not working ',,,
Customer reply replied 2 years ago
When I press the security key , there is a lot of bleeping
UK Appliance Technician: Daniel, Home Appliance Technician replied 2 years ago

Ok that model to turn the lock off you press and hold the key for 10-20 seconds and that turns the lock off.

If that's not doing it then what makes you think the lock is on?

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Customer reply replied 2 years ago
My no is 07770 66 80 28
Customer reply replied 2 years ago
Still not working...
UK Appliance Technician: Daniel, Home Appliance Technician replied 2 years ago

Ok what makes you think its locked then?

Is the red key lit up?

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Customer reply replied 2 years ago
We had a Simens before which had a safety switch .... This seems to have similar setting with Beebs to tell you when it is working or in demonstration mode .
This is its first day of use ...it seems to be tripping back to the security lock
Customer reply replied 2 years ago
When I press the security key I get nos flashing on flexible zone and minute timer
UK Appliance Technician: Daniel, Home Appliance Technician replied 2 years ago

Ive been looking and I have the instruction manual for this hob so ive just uploaded it so click the link below and you can down load it.

The lock section is on page 10 so scroll down to there and have a look at that and try that and see what happens.

Also as its an induction hob I take it you have a pan on the rings when you try and turn them on?

Have a look at the manual and see how you get on and let me know.

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Daniel
Daniel
Daniel, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 16,997
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Experience: 25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.

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